The Westin Miyako Kyoto Reviews

Response from Property: Thank you so much for choosing to stay at The Westin Kyoto and for taking the time to share such a thoughtful and warm stay with us. We are honored to hear of your high praise for the hotel's overall atmosphere, room facilities, and services, and we sincerely appreciate your recognition. We are delighted that you enjoyed the hotel's convenient shuttle bus service and the driver's warm and attentive service. We hope this service will make your trip to Kyoto even more convenient and relaxing. We are also pleased that you were able to enjoy the natural scenery of Higashiyama and stroll through the Kasuien Japanese Garden and mountain trails, accessible directly from the hotel's seventh floor, experiencing the unique tranquility and beauty of Kyoto's four seasons. Kasuien, a Japanese garden with a long history, has always been one of the hotel's proudest features. We are delighted to have created wonderful memories for your trip. Furthermore, we are pleased to learn that you appreciated the design and facilities of your room, especially your high praise for the bathroom space and shower facilities. We always hope that every guest can enjoy a relaxing and pleasant stay in a comfortable and high-quality space. Thank you for choosing to enjoy a Kyoto-style breakfast at the all-day dining restaurant, "Raku." The restaurant features a variety of dishes prepared live in its open kitchen, and offers a diverse buffet experience using fresh seafood delivered directly from the fishing port and seasonal vegetables from Kyoto. Your positive feedback is not only a great encouragement to our culinary team, but also a driving force for all restaurant staff to continuously strive for service excellence. We are also delighted that you enjoyed the natural hot spring, "Kacho." Spanning approximately 2,100 square meters, "Kacho" is one of the largest hotel spa facilities in Kyoto. The hot spring water is sourced from the hotel's underground natural hot spring and is known for its effects in relieving fatigue, promoting blood circulation, and improving cold hands and feet. The facility also features a semi-open-air hot spring, allowing guests to relax and unwind in a tranquil and comfortable environment. Thank you for your high praise of the hotel staff's service. We will share your encouragement with all our staff, which is our greatest motivation to always treat guests with sincerity and continuously improve service quality. Your mention of "staying again next time" is our most precious affirmation and encouragement. We sincerely look forward to welcoming you back in the near future and providing you with an even more unforgettable and wonderful stay.

Response from Property: Thank you so much for choosing to stay at the Westin Kyoto and for taking the time to share such a detailed and heartfelt experience with us. First of all, we are very grateful that you chose to stay at our hotel on your wife's birthday. We are delighted to know that the birthday cake and lavender essential oil amenities we prepared added wonderful memories to this special trip, and we sincerely wish your wife a happy birthday. We are also very grateful for your high praise of the natural hot spring "Kacho," the staff service, the Kasuien Garden, and the views leading to the mountain trails. It is our greatest honor to have you enjoy a relaxing and pleasant time while appreciating the beauty of Kyoto and experiencing the therapeutic benefits of the hot springs. We were also delighted to see that your child especially loved the rice balls and udon noodles for breakfast, even eating five rice balls in one meal. This is a great encouragement to our culinary team. Furthermore, we are pleased to learn that the hotel's shuttle bus service to and from Kyoto Station and the city center, as well as the luggage delivery service, made your trip convenient. On the other hand, we regret that the room layout and bed size did not fully meet the needs of traveling with children, as you mentioned. Due to the building's structural limitations, significant adjustments are difficult to make in the short term. However, we will carefully record your valuable feedback and use it as an important reference for future facility improvements. Furthermore, we sincerely apologize for any inconvenience caused by the long wait times at the restaurant during breakfast hours and the fact that table clearing and guidance efficiency did not meet your expectations. We appreciate your enjoyment of our breakfast, but we are deeply sorry that the service process affected your dining experience. We have carefully considered your feedback and will share it with relevant departments to further optimize restaurant operations, strengthen staff training, and improve the efficiency of table clearing and guest guidance, providing a more comfortable and smooth dining experience for every guest. Your affirmation is our driving force, and your suggestions are important guidelines for continuously improving our service quality. Moving forward, we will continue to strive to improve our facilities and services, bringing a better stay experience to every guest. We sincerely look forward to welcoming you and your family again in the near future.

Response from Property: Thank you so much for choosing to stay at the Westin Kyoto for the third time, and for four consecutive nights. However, this stay failed to meet your expectations and let you down. As the Front Office Manager, I sincerely apologize. We were pleased to see your positive feedback on the new paper cranes, welcome candies, and the replacement of POLA skincare products in your room. However, the hotel's most basic responsibility is to provide guests with a comfortable room environment and a good night's sleep, and we are deeply ashamed that we failed to do so this time. We also sincerely apologize for the noise from modified vehicles and large motorcycles on the road in front of the hotel, which seriously affected your rest. In particular, after you reported the disturbance to your sleep, we only provided you with earplugs and failed to offer a more comprehensive and effective solution. This clearly shows that our response did not truly meet your needs or your expectations, and we deeply regret this. Furthermore, although you pressed the "Make Up" button when you left the room the following morning, the cleaning was not completed when you returned in the afternoon, forcing you to wait in your room for housekeeping staff to finish cleaning; and the minibar was also left unreplenished. These are all instances of service oversight on our part, for which we sincerely apologize. Even more regrettable is the large amount of lint and dust in the room after the bedding was changed, causing you discomfort upon returning. The photos you provided also show significant dust accumulation on the dressing table, reflecting clear deficiencies in our room cleaning quality and final inspection. We sincerely apologize for these avoidable issues. As a guest staying at our hotel for the third time, you have entrusted us with not only your choice but also your trust. Therefore, we should have provided you with a more satisfactory stay than before, but we failed to meet your most basic expectations—a comfortable room environment and a good night's sleep. We deeply regret this and sincerely accept your criticism. We take every suggestion you made seriously and have shared them with the relevant managers in the Front Office and Housekeeping departments. We are reviewing and improving aspects such as evening guest care, room cleaning procedures, minibar replenishment, and room inspections after linen changes to strive to prevent similar incidents from happening again. Thank you again for sharing your experience with us so candidly. On behalf of The Westin Kyoto, I sincerely apologize for any disappointment or inconvenience this may have caused you. We sincerely hope to have the opportunity to welcome you back in the future, and that we can regain your trust with even better service. Yuji Osawa, Front Office Manager, The Westin Kyoto

Response from Property: Thank you for choosing to stay at the Westin Kyoto and for taking the time to share your experience with us. We are delighted to receive your high praise for the hotel's comfort and excellent service. We are also honored to learn of your satisfaction with the hotel's convenient location and natural hot springs. The hotel offers a complimentary shuttle bus service directly from Kyoto Station. The shuttle passes through the bustling Sanjo-Keihan and Gion-Shijo areas of Kyoto, finally arriving at the Hachijo Exit of Kyoto Station (Shinkansen side), a journey of approximately 25 minutes, providing convenient transportation for guests. The hotel features one of Kyoto's largest spas, "Kacho," covering approximately 2,100 square meters. Its natural hot springs are sourced from springs within the hotel grounds, offering excellent relief from fatigue and cold hands and feet. In addition, the hot springs include a semi-open-air bath, allowing guests to relax and unwind in a tranquil and comfortable environment. Moving forward, we will continue to strive to improve our service quality and provide every guest with an even more comfortable and memorable stay. We sincerely hope you will choose the Westin Kyoto again when you visit Kyoto next time. All the staff at the hotel look forward to your next visit.

Response from Property: Thank you so much for staying at The Westin Kyoto and for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the hotel's environment, rooms, service, natural hot springs, and buffet breakfast. We were especially pleased to hear that the hot springs helped you relieve the fatigue of the day, which is exactly the relaxing and comfortable experience we strive to provide for every guest. We sincerely apologize for any inconvenience caused by our inability to provide Chinese-speaking services this time. We will take your valuable feedback seriously, continuously improve our service system, and strive to provide more thoughtful and convenient services for guests from all over the world. We regret that you were unable to experience our French restaurant and afternoon tea bar this time, and we sincerely look forward to your next visit, believing it will add more wonderful memories to your trip to Kyoto. We sincerely hope to visit The Westin Kyoto again, and all the staff at the hotel will be happy to welcome you.

Response from Property: Thank you very much for choosing to stay at The Westin Miyako Kyoto.We are delighted to hear that you enjoyed our onsen, breakfast, and the service provided by our staff. Your kind words are truly encouraging to our entire team.It is our greatest pleasure to know that you had a comfortable and enjoyable stay with us.We will continue striving to provide warm and heartfelt hospitality to ensure that every guest has a memorable experience.We sincerely look forward to welcoming you back to The Westin Miyako Kyoto on your next visit to Kyoto.

Response from Property: Thank you so much for choosing to stay at The Westin Kyoto and for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the hotel's location, the shuttle bus to and from Kyoto Station, the rooms, and the breakfast. The hotel shuttle bus runs directly from Kyoto Station to the hotel; from the hotel, it passes through the bustling Sanjo-Keihan and Gion-Shijo areas of Kyoto, finally arriving at the Hachijo Exit of Kyoto Station (Shinkansen side), a journey of approximately 25 minutes, providing convenience for sightseeing and travel. As a hotel with a long history, we cherish our traditions and are constantly committed to improving our facilities and services to create a comfortable and enjoyable stay for every guest. We are honored to receive your recognition in these areas. Furthermore, your high praise for the hotel's value for money is a great encouragement to all our staff. We will continue to strive to improve our services and provide an even more satisfying stay for every guest. We sincerely hope you will choose The Westin Kyoto again on your next visit to Kyoto. All staff members sincerely look forward to your visit!

Response from Property: Thank you very much for choosing The Westin Miyako Kyoto and for taking the time to share your wonderful feedback.We are delighted to learn that you enjoyed our spacious and comfortable rooms, as well as the peaceful atmosphere created by the greenery surrounding the hotel. It is especially rewarding to know that our location, while slightly removed from the busy tourist areas, did not inconvenience your stay and allowed you to experience a more relaxing side of Kyoto.Most importantly, we are truly grateful for your kind words regarding our associates. Providing warm, attentive, and genuine hospitality is at the heart of what we do, and your recognition means a great deal to all of us. We will be pleased to share your compliments with our team, as they serve as a wonderful source of encouragement.Your comment that you would happily return is the highest compliment we could receive. We sincerely look forward to welcoming you back and creating another memorable experience during your next visit to Kyoto.Thank you once again for your thoughtful review.

Response from Property: Thank you so much for choosing The Westin Kyoto and for taking the time to share your experience with us. We are delighted to know that you were satisfied with the spacious and comfortable rooms, the excellent facilities, and the hotel's proximity to Nanzen-ji Temple and the quiet atmosphere at night. We are also pleased that you enjoyed the surrounding walks and dining experiences. We will continue to strive to provide every guest with an even more comfortable and enjoyable stay. We sincerely hope you will choose The Westin Kyoto again on your next trip to Kyoto. We look forward to your next visit.

Response from Property: Thank you very much for staying at The Westin Miyako Kyoto and for sharing your kind and thoughtful review.We are delighted to hear that you enjoyed our onsen, gardens, and the resort-like atmosphere of the hotel.Your compliments regarding our service and shuttle bus are greatly appreciated and truly encouraging for our team.We also appreciate your feedback about the room size and will take it into consideration for future improvements. We are pleased to know that you still found your stay comfortable overall.It is wonderful to hear that you were able to enjoy both the peaceful surroundings of our location and the convenient access to central Kyoto and the Gion area—something we take great pride in offering. Your recommendation for a relaxing stay means a great deal to us.We sincerely hope to welcome you back in a different season so you can experience another side of Kyoto and our hotel. All of us look forward to having the pleasure of serving you again.

Response from Property: Thank you very much for choosing to stay at the Westin Kyoto. We sincerely apologize for the inconvenience caused during your stay, including the small room size, unpleasant bedding, and the dry air from the air conditioning, which prevented you from sleeping comfortably. As the Front Office Manager, I extend my heartfelt apologies. We are committed to providing you with a comfortable and relaxing stay, but we are sorry that we were unable to meet your expectations. We have shared your valuable feedback with the relevant departments and will work to improve the quality of the bedding and the management of the air conditioning to enhance the overall stay experience. We are also honored to thank you for your positive feedback on the onsen (hot springs), dining, and service. This will motivate us to continuously improve our service quality and provide a more satisfying stay for every guest. We sincerely hope that you will choose our hotel again when you visit Kyoto, so that we can have the opportunity to provide you with even better service. Thank you again for your valuable feedback and support. Yuji Osawa, Front Office Manager, Westin Kyoto

Response from Property: 衷心感謝您選擇入住京都威斯汀都酒店，並在百忙之中與我們分享您的寶貴入住體驗。本酒店坐落於京都東山的高地，周圍環繞着豐富的自然景觀與歷史古蹟，讓賓客能夠在寧靜優美的環境中感受京都獨有的魅力。酒店距離地鐵東西線「蹴上站」步行約2分鐘，南禪寺、****以及哲學之道也均在步行可達的範圍內。得知您對酒店的地理位置感到滿意，我們深感欣喜。同時，得知您對酒店的空中庭園及温泉設施也十分喜愛，我們倍感榮幸。另一方面，關於您提及的周邊餐飲選擇較少以及入住價格方面的意見，我們也已認真聆聽。酒店周邊其實也有一些值得探訪的特色餐廳與當地名店。今後，我們將進一步完善相關訊息的介紹與指引，努力為賓客提供更清晰、貼心的餐飲推薦。對於您提出的價格建議，我們也將作為今後改善服務與提升賓客滿意度的重要參考。今後，我們將繼續努力提升服務品質，為每一位賓客帶來更加舒適、滿意的入住體驗。期待您下次造訪京都時，再次選擇入住京都威斯汀都酒店。全體員工誠摯期待您的再次光臨。

Response from Property: Thank you so much for staying at The Westin Kyoto and for taking the time to share your experience with us. We are delighted to hear that you gave the hotel's pool and natural hot spring a "best" rating. The hotel's pool and the "Kacho" natural hot spring spa are designed to create a relaxing and rejuvenating space for every guest, and your appreciation is our greatest encouragement. Moving forward, we will continue to strive to improve our service and facilities to provide every guest with an even more comfortable and enjoyable stay. We sincerely hope you will choose The Westin Kyoto again when you visit Kyoto next time. All the staff at the hotel look forward to your next visit.

Response from Property: Thank you so much for choosing to stay at the Westin Kyoto and for sharing such a detailed experience. We are delighted to learn that you were satisfied with the hotel's location, the sunset views from the courtyard, and the overall tranquil and comfortable atmosphere. Your positive feedback on the warm and attentive service of the front desk staff will be relayed to the relevant teams as an important driving force for us to continuously improve our service quality. We also appreciate your honest feedback on the breakfast and onsen facilities. We will carefully consider your opinions to further optimize the dining experience and make our overall service even better. We sincerely apologize for the cleanliness issue you found in the bathtub in your room. This situation did not meet our required hygiene standards, and we have reported the issue to the housekeeping team to strengthen cleaning procedures and inspection mechanisms to prevent similar incidents from happening again. Although we addressed the issue immediately, we still sincerely apologize for any inconvenience caused. Thank you again for your valuable feedback. We sincerely look forward to welcoming you back in the near future and providing you with an even more perfect stay.