Holiday Inn & Suites la Crosse - Downtown

Had a horrible time getting the temperature up in there. Would only go to 69. Changed on the thermostat and it locked in at 72, but it would not kick in. Set temperature was 72 and room temperature 69 on the wall by the door (much cooler heater the window). Desk offered to bring extra blanket, but didn't help much. Shower was also filthy. I wiped down and cleaned up what logged like a rust color in the shower stall. Also a Cheeto on the floor 😅

We have been staying at this hotel for almost 10 years each year with our wrestling team. Last year it was a nightmare trying to get our block of rooms booked. Tried emailing many many times, called many many times, no one would ever call me back! Last year ended up having to go through corporate office just to get our block of rooms. Tried again for our rooms this year, have been trying to work on this since January. Again, no one calls me back, have to keep calling, only to find out today that we have no rooms. Now it is April and we have no place for our wrestling team or family to stay at, after years of having been staying here. Not sure what else I could have done differently, called, emailed, etc.! Manager has never once ever called me back or emailed me back. Front Desk people have tried, but their hands are tied if management is overruling them. Very disappointed after having stayed at this hotel for years and years!!

I was in town for a business conference and the hotel we were supposed to stay at did not meet our expectations for mattress cleanliness. This was the closest hotel to the original one, so we checked it out. We walked in and could smell cleaning chemicals, which was a positive thing! We spoke to Dylan at the front desk who was very transparent with answers to all of our questions regarding their cleaning practices. It was very refreshing as we did not have that at the other hotel. We decided to reserve a room for the night. We checked in and inspected the mattresses as we always do as precaution, and they looked brand new! Not a speck of dirt, no stains, and most importantly no indications of bugs. This hotel did have its own set of issues. There was a hair in the shower prior to us using it and a piece of used dental floss on the floor between the vanity and wall. However, I will take that anyday for the piece of mind knowing I won't be bringing any bugs home with me. All in all it was a pleasant experience and I would stay here again.

What an infuriating and disappointing experience I had here this week. I've stayed many times over the last few years. Always fine. Not great, but plenty good enough. Until TODAY. Pulled in last night about 6pm and parked in the front lot that has signage about only hotel guests allowed to park, etc. All good. Checked in. Walked to dinner and then eventually back for the night. Worked in the room this morning and checked out a little after 11am. Walked out to my vehicle and put my bag in it, and then walked about 1 minute away for lunch. Came back less than an hour later...and they had had my vehicle TOWED! Unreal. Went in and asked the EXACT girl who had checked me out an hour or so before. Whaaaaa??!! Some guy comes out and then goes back in the office and comes back and tells me "oh, you left the lot and came back". NO I did not! H literally LIED to my face about that. Never left after pulling in the night before. Unreal. No help. No calling the tow company and saying "We made a mistake. Please release this vehicle". NOTHING. Plus, he said "have a nice day" sarcastically as I was walking out. Incredible. Lost my temper and left. Called the tow company and explained the RIDICULOUS situation. They sent someone for me (since the were three miles away) and actually reduced the tow price by $100...and it was STILL $175.00! Which is also ridiculous that a tow and storage for about an hour would normally be $275! Either way...obviously I will NEVER stay here again. Ever. My company has had folks stay here a few nights a month for years. Never again. So unacceptable. If I could give the level of service a zero I would. SO not recommended.

I have stayed here before and had an excellent room This was a reward night so no cost only used points. I received a room that had to be one of the worst in the hotel.No lights at entrace right by exit door people coming in out all night Loud music from next door bar room needed a definite update. The maintenance guy said yeah we have no bulbs that fit that light sorry... He did nothing to make the situation better. Went down to main desk- waited,waited no one came..If this is how they treat their reward members I might consider not staying at Holiday Inn properties in the future.

We had a company party scheduled at 5:00 we arrived at hotel at 4:00 to check in. Was told our room wasn’t ready, after waiting in long line. It is now 6:00 pm and no room yet!!! I would never stay here again. No breakfast and restaurant is no even open. Someone needs to step up. Might as well go home.

We had a terrific stay at the Holiday Inn for a wedding in town. It was raining the entire weekend and was so happy to hear the Holiday Inn had a skywalk to the events center. No issues with check in or the room. We arrived early and was able to check in early to prep for the wedding. The gentleman provided some recommendations for places to grab a quick lunch at. (Buzzard Billy's was amazing).Room was clean and comfortable. No issues with checkout either. Would definitely recommend this hotel.

Run far away from this hotel. Far below the standards of any IHG property at which I have stayed. I could have overlooked the dated, run down appearance if the staff had been friendly. Dylan at the desk had no time to answer my questions or address my concerns. And yes, my room did not even have toilet paper. I will be in town a few more weeks but I will be making the drive to the Holiday Inn Express in Onalaska. They know how to treat their guests.

Older hotel in downtown La Crosse but the rooms are comfy and super clean. Fitness center is in good shape and the pool/hot tub are also very clean. Front desk staff is some of the best at any IHG and make sure you feel welcome. With downtown access to everything in the city and covered parking in case of inclement weather you can’t go wrong booking here.