Best Western Lake Oswego Hotel Suites

Absolutely terrible. Where to begin, when I checked in the lady was on the phone discussing her pay stubs while trying to help me. She finally got off the phone to then charge me for the room BEFORE I had seen it, and then take an extra $100 dollar deposit that I still haven’t received back. I understand holding but I previously put my card on file and I have never had a hotel do that. The pool was filthy with dirty and possible feces. The jacuzzi was not working. Now to my room. Fingernail clippings & crumbs all in the sofa, beds, and ground. The bathtub was a dirty mess with hair all over it. The whole hotel smelt disgusting. The road noise was awful. The only plus was they provided ear plugs. I was extremely disappointed. I travel a lot for my daughters cheer competitions and I have stayed in many hotels this by far was the worst. I was cleaning the hotel myself. I also made sure to use my own blankets. Just really sad. All in all I was out $293 for a one night stay. I do not recommend.

I reserved a room during the ice storm, but when I arrived, I learned that the power was out, but they were still accepting reservations, but not allowing anyone to actually stay there. I had to find another place to stay, and was not able to cancel the reservation with them or online, once told there was no power. I am hoping I was not charged.

Easy on and off to the freeway. Close to Portland, shopping, restaurants and theatre.

Our stay was good. The only complain is all household items were in very limited quantities, we had to pick up items from staff, i.e. toilet paper, garbage bags, tea bags etc. Hotel did not even provide pen and paper in the room, we had to ask to borrow a pen at the reception, and then had to return that pen.

This hotel became a Best Western six months ago but doesn’t reflect the service standard I expect from this chain. The room was cold on arrival, the fridge was not turned on, the hot breakfast was cold, and the paper plates were hard to find. The front desk didn’t answer when I dialled about the fridge, and I found the night manager outside, chatting on his cell phone. He readily came to the room, found a knob at the back of the fridge and turned it on. The fridge never did become cold, so I assume it was well past its best before date. He said other customers had complained about the fridges, and perhaps the cleaning staff had accidentally turned them off while dusting… Impossible! The manager, Sarah, explained that the cold rooms were the result of the owners decision to be green. However, this reflects zero customer service. The cold food in the morning means either the kitchen staff isn’t performing or that better equipment is needed. Either way it was terrible. Plus, there was very little variety with the fruit… Bananas please. Sarah was very empathetic and really did her best to make amends, not charging for my pet and adding more points to my best Western account. But her hands are ultimately tied. The owner needs to focus more on service and less on saving every last nickel.

it took a long time to get finally to our rooms. and once in the room the tv didn’t work. but they were nice about it

The staff was friendly and very helpful. Going out of their way to be helpful. The location was perfect for our needs . Don’t be afraid of the traffic noise it was quiet inside. Although we didn’t need it this time I love seeing pet friendly properties

Property very clean. Actually saw staff mopping the room floors. Cleanliness is my first priority. Breakfast was okay. The good stuff was gone if we didn't get there early. Would stay here again.

Friendly, accommodating staff. Nice hotel overall. Breakfast was ok, not great, but well stocked. Only complaint is that some rooms are super noisy and on the highway. Staff moved us for our second night and were very friendly about doing so