Hotels near Capitol Drugs, West Hollywood

Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

We enjoyed our stay at the London this past weekend. We were greeted warmly by Matthew at check-in, who accommodated our request for the view we wanted. The rooms were just as we remembered -- large and comfortable, with plentiful storage and beautiful bathrooms. The breakfast buffet was great, and we loved the lobby bar area, which was new since our last visit! The bar hostess on Saturday evening was especially friendly and welcoming. A lovely way to start our evening. Our only disappointment was with the pool staff this past Saturday. We'd been looking forward to a relaxing afternoon but there was a group of guests throwing a football across the pool for quite a while, often missing their mark. The pool servers completely ignored this. We saw a family with little kids almost get hit. Finally, we approached two staff members and kindly asked them to intervene but they were indifferent. We also had to ask them to remove several empty cups left by previous guests after dropping off our order. Not sure how they didn't notice the trash there. The London is otherwise lovely, so we'd love to see an improvement in their pool staff next time we visit. That would make a big difference in the guest experience.

The hotel has 3-4 floors, and the pool view is pretty. The room was spacious enough and the king size bed was comfortable. However, there was a lot of musty smell in the hotel. And when I shower, the water doesn't drain quickly. There are many good hotels around the location, so I went to another hotel for breakfast.

Hotel room space can also be very good location to go to popular attractions not far from the hotel looks like just opened the lobby is still renovated now got a temporary lobby parking fee for one night 46 US dollars service staff is very warm in all aspects except our room air conditioning is really It’s too noisy, I don’t know if it’s the same as our room.

Hotel location is general, travel car rental or Uber is better, stayed for four nights, the first night of the deduction of 400 knife pre-authorization, was informed, the second and third night respectively deducted me 35 and 250 knives, is Did not say, the hotel front desk can not find out why the deduction, only contact with the bank overnight, for a long time, the room service also stole a new doll with a tag? I also thought it was rubbish, but it was really unhappy anyway.

We had a marvelous time here at the Sunset Tower Hotel, everything about our stay was absolutely perfect. The valet greeted us warmly and opened the door for my daughter, and swiftly took care of our bags and showed us inside. We were offered an early check in by the lovely front desk staff, which was a pleasant surprise. The room was gorgeous, it felt like stepping into an Old Hollywood movie scene, and it was very clean and well kept. Dinner at The Tower Bar was fabulous, the food was impeccable and the ambience was just perfect. Our waiter was such a gentlemen, and very knowledgable about the menu. The complimentary coffee and tea service was a very nice touch as well. From check-in to check-out, our stay was nothing short of perfect. When asked if I would be returning, I couldn't help but reply with an excited, ”Yes! Yes! YES!” I'm already looking forward to our next stay. One final thing I would like to mention, is that we were the youngest people we saw at the hotel, and we have stayed in places where the staff have treated us differently because at first glance they might assume young people don't understand the importance of gratuity (which of course is not the case) but regardless of our age, we were treated with respect and hospitality as valued guests like anyone else. This was greatly appreciated. I'm sure we will be back very soon.

My fiancé and I stayed at the Mondrian LA for 5 days at the end of July. We had a rough start to the trip, our luggage got lost (thanks to air Canada) and our reservation was lost once we got to the hotel. Marie Verdugo was patient, caring and extremely helpful and didn't give up on us. Our reservation was then found and from that point on the hotel was very generous and giving, we can't thank Marie and the whole staff enough! We will for sure be back!

Amazing stay at this hotel. We arrived after a nightmare experience of a 5 hour flight delay and the guy at check in immediately made us feel loads better, we were luckily upgraded to a suite and the room was fantastic, everything about it - living area, bedroom, bathroom all were spot on. The one thing this hotel did that really made it stand out is it just had lots of everything you might need, water in the room? how about 10 bottles? Towels? How about 3 each? It just made the whole stay so easy. The pool area is breathtaking with views over LA, the service around the pool was spot on. Again free water at the pool and you can just help yourself. Unlimited towels if you need them. We also had breakfast and ate by the pool and both were delicious. If I was coming back to LA this is where I would be staying. Thanks Pendry.

When arriving at the beautiful 850 West Hollywood Hotel we were shown to our room and that's when I noticed that we where in the wrong room type.  I proceeded to talk with reception to explain that we were in wrong room but to my surprise we were informed this was the correct room.  I said no, our room has a balcony with views of the city and that was the primary reason that I booked this hotel (as per booking. com room description).  Reception told us that our room type (Deluxe King Room) didn't all have city views and that they don't have any available that do have city views left, I was totally gutted as this was a special occasion booking and the views was everything, the Los Angeles skyline.  I also spoke to the manager but again was told they were fully booked.   Not only did the room given to us not have the views but this rooms view was the bushes and the neighbours scaffolded walls.  All our windows were frosted glass so we couldn't even see out of the windows at all either, felt very claustrophobic in the room.  The balcony was the width of a single chair and not a comfortable environment due to terrible view of bushes, walls, scaffolding, dust and the loud construction works going on next door.  The construction work was very loud and intolerable and at no point during booking or check in were we informed of these works.  Being on the second floor there is obviously people in the room above and hearing them is not unusual, however the insulation is really bad so it was like being under a classroom of stomping children.  Windows didn't close properly either so noise was always a constant either from building works, street noise or traffic.  In summary the room was a claustrophobic box, stomping noises from ceiling,  outside noise, opaque windows and a tiny balcony surrounded with bushes, scaffolding and workmen using jackhammers.    Our booking included breakfast as per description,  this turned out to be a continental breakfast,  I use the word continental loosely.   Breakfast was a pastry, orange juice or coffee with one cereal choice that was the same everyday.  This is not acceptable to be called breakfast of any description.   We therefore had to eat and pay outside the property,  an expense that we didn't budget for. After checking out we were charged a resort fee that they didn't tell us about, I only realised they had charged this after I got an alert from my credit card.  I had to return to them and explain I had already paid all monies for my stay via ***********.  , once they had double checked our booking they refunded this In conclusion, our 3 night stay in West Hollywood was completely ruined due to not receiving the room we saw advertised and being out of pocket paying for proper breakfasts.   I would like to say that the manager Virginia is a lovely person and made us feel very welcome and is to be commended.

good hotel . helpfull staff who allowed me to use the pool for the afternoon even though I had ckecked out . My flight out was not till 9.30 pm . Room quiet and comfy with a room safe . Pool clean . Lots of resturants and bars down the road . The Sur resturant at 606 nth robertson had the best rib eye steak Ive eaten for many a year ----pricy though