Hotels near Sunglass World - Pier Park, Panama City Beach

I think I would've been much happier with this resort if it wasn't falsely advertised. They have it rated as a 4.5 -5 star property which it absolutely is not. there's NO service to speak of. There's one person who sits behind a desk like a motel. you even light your own fire pits . theres a couple of games out for the kids , connect for, etc. I'm unclear why it's categorized as a vacation club. The amenities are minimal. There is a game room on the fifth floor but it's not worth going to. The room furnishings are very islander style. Definitely nothing luxurious, but it was comfortable enough. my bathtub didn't drain each night and the pillows were so high I got a neck ache. They definitely aren't Marriott heavenly beds. Panama City draws a clientele that is less desirable than Rosemary Beach or Santa Rosa Beach witch is driving distance. there were still plenty of families on the beach here . I will be positive and say that the views are absolutely amazing and every room is oceanfront. We stayed in room 203, which was down one flight of stairs to the sand. this property is only five floors high which I loved. there are high risers on either side. the front of the hotel does sit on a busy street, which is worth noting, and the area is nothing that I would feel safe walking around at night. so I am going to say if you expect a three star property, you will be happy. I feel like my review is fair. I did have a wonderful week. I came here with my 13-year-old daughter to kick off the summer. I was incredibly disappointed as I was told. It was a five star property but once I adjusted mentally I was OK. I stayed in a one bedroom. there was massive construction happening at the front of the resort, so check if that's complete if you're coming in June. if you get a good price on the room, it's definitely worth staying here. The hot tub was amazing and piping hot but my issue was there was no check system so anyone can walk in and use the facilities.

We stayed at this hotel in September 2021 and had a great experience. The room was clean and everything was in working order. I loved the balcony view from the 3rd floor and the swimming pool was the real highlight. There is also a small laundry area located near the office. The only thing negative was one of the elevators was slow but otherwise, we had a great stay and will be back!

This was hands down the best hotel we have ever stayed at. For a family of 7 it had everything we needed. The room was huge, and it had 3 separate showers, 3 toilets, and 3 sinks! This was the first time we could all use the bathroom or shower at the same time. Huge benefit if you are like our family and always fighting to use the 1 bathroom at a hotel. The room and bathroom was very clean. The customer service was amazing too. The woman at the front desk was so pleasant and provided us with information about the area and even brought us a set of 5 very warm and clean towels. The cleaning staff was awesome too, very helpful. Best customer service I have seen at a hotel in a long time. The pool was beautiful and the fact that it was zero entry for the kids was a huge bonus. You can't beat the price either for this hotel. The basketball courts and balls could use some repair though. The nets are all torn and the balls needed inflating, but we still played and had fun. This hotel is super close to the beach and it has it's own path with a crosswalk, very short 2 - 3 min walk from the hotel. My only complaint would be that it did not offer a complimentary breakfast, or any breakfast for that matter. But they did inform us of 3 restaurants near by that we could go to and receive a slight discount for staying at the hotel. But there are so many great restaurants within walking distance as well that we tried out. This will be the only hotel we stay at when we are in Panama City, FL. Just wish we new about it sooner.

Good place to stay, short distance to the beach. Lot of noise from the spring break crowd, TV wasn’t working and no towels but the black guy who checked us in was awesome and handled the situation. Not sure his name but I think he said he was from Texas.

I did a walk through of the room... basically there was no utensils in the kitchen. You either have to ask front desk or have your own. Overall I rate as a 4 ⭐️ ⭐️⭐️⭐️ 4 1/2 the buyers/investors went the cheap route. They invested in a mattress cover 👍 but not comfort 👎 mattress was hard. I was better off sleeping in my car. Housekeepers did some short cuts when it came down to cleaning. Drawers had stands of hair & some debris. Sheets & restroom were clean.

This was a great stay. On the beach. Nice space. Easy parking. Loved the layout of the apartment. Nothing to complain about.

The room itself was fine, and location was nice. However, I will never stay here again because of extreme unprofessionalism from the hotel “security,” and poor customer service of front desk staff after I was accused of lying and was threatened to have the cops called on me over a simple misunderstanding regarding the pool. During my stay, my cousin and her handicapped boyfriend were visiting and we decided to go to the pool around 11pm. The hotel confirmation email that I had received prior to my stay clearly stated 24 hr pool access, so I was confused when the side gate to the pool wouldn’t open. As I was trying to figure out how to open the gate so that we could enter the pool area, a girl outside the far end of the pool area showed us that that gate was open and that we could enter through it. So we went in, sat our things down, and were getting into the pool when 2 “security” men approached us and told us to get out immediately. According to them, the pool closed at 10 pm, and when I explained that I read that it was 24 hour pool access, they replied, “no you did not,” and would not listen to or believe me. They also wanted to know how we got access into the pool area because they had locked it. When we explained that some girl showed us that the gate was open, they did not believe us and instead accused us of breaking the lock to get in. They were very angry and would not hear us out and, as we were gathering up our things and my cousin’s handicapped boyfriend was getting into his wheelchair and my cousin was trying to get her shoes on, the men again told us that we needed to get out immediately or they would call the cops on us. I took the issue to the front desk and explained everything and showed where the email had stated 24 hr pool access. She explained that they have been having a lot of issues with third party bookings, which is how I booked. She said “sorry bout that,” as if it was the tiniest of mistakes, but we did not get a true apology for how poorly we were treated by the men at the pool. The next morning I went back out to the pool area and confirmed that there were no pool hours posted anywhere. There also were no times listed on the website. I went back to the front desk and again explained the previous night’s situation, and all I was told was that “all pools close at that time,” with a dead stare from the front desk staff, as if they could care less that I was upset and that it was my fault for not knowing that the pool closed at 10, regardless of there being no signs with pool hours anywhere around the pool area. I never did get a sincere apology for the poor treatment we received by those 2 men or for their threatening to call the cops on us. I’m sorry this is so long but if you are considering this resort, I advise against it. There is better customer service literally anywhere else.

We have stayed here many times in the last year and it almost feels like home. The lady (Flow) that works the night shift the sweetest and most helpful clerk we've ever encountered, we absolutely love her but they are all great. Housekeeping is there like clock work every day so you can always count on them. The location is perfect and close to great restaurants and MS newbys bar. Family friendly but also cool for spring breakers.

well

This hotel was a perfect retreat with its spotless rooms and tranquil ambiance. The calm surroundings and excellent service made our stay truly enjoyable