Hotels near University of East-West Medicine, Sunnyvale
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4.6/5
Outstanding
Jjudi1204First time staying in this apartment type of Marriott. All the rooms are similar to the apartments in the Bay Area. Rooms are recently renovated and it’s quiet and peaceful if you stay on the second floor. Somehow they don’t accept my Marriott Bonvoy membership. And it was not shown in my App neither even though I told the guy at the reception. They charge additional for parking fyi.
4.6/5
Outstanding
The staff was not very attentive and they definitely did not pay attention to their computer screens upon check in or check out. I had pre paid my room using credit card points combined with payment. So it was pre paid. I checked my credit card and they had charged me the room fee and parking following my stay. I was only expecting to pay for parking. The company I made the pre paid reservation with is fighting Tetra/Marriott to get my 2nd charge removed. The manager told them I wasn't charged. I sent the reservation company a copy of my posted charge from my credit card statement. This just adds that upon check out, the Marriott app wasn't working, so I told the front desk. I handed them my key cards. Upon check in the parking structure was unsecured, so I thought it was always like that. Upon exiting you needed a key card to leave the front desk had both by key cards. I got out by grabbing a key card out of the return box. The property is clean and very nice. The staff and accounting show incompetence.
4.5/5
Excellent
GGuest UserI have stayed one night twice in this location. First stay, the FOH was getting trained, focus was on checking me in the computer. Second visit, quick check in process, friendly staff, forgot to write my room number nor mention it to me, good thing I saw in app after parking. $18 on site parking either open next to hotel entrance, or in a gated covered lot. The room has a modern look with the vanity separating the bedroom and bathroom. The 1 king bed room has frosted walls/doors with no locks for the shower and toilet, not a fan of the frosted look because it does not look clean for me. The vanity had motion sensor lights on the bottom. The shower has both a shower head and has a rainfall shower system - pressure was both appropriate, strong for the shower head, moderate for the rainfall. Behind the vanity, facing the bed was a floor to almost the ceiling mirror - still don’t know how I feel about this haha. I do like the modern feel. The bed felt comfy. The room could be cleaner. There were some hair strands next to toilet and there were a couple under the duvet. There was a green stain on the water flush and a dried visible stain on the counter by the sink - we typically bring cleansing wipes to clean our room regardless but cleanliness definitely could be better. Great sized tv and desk available as a working space. Side note: it’s right next to 10 Butcher’s which is an upscale kbbq place pricey but yummy!👍
4.4/5
Excellent
GGuest UserThis is a great place to stay if you are fussy on cleanliness! The staff, are friendly, helpful, kind and caring. Shey and Jesi are 2 staff members l got to know, all, are more than accommodating!! A very enjoyable experience, clean, safe and quiet. I have already booked this hotel for friends that will be coming to visit. The pool and jacuzzi are a great place for some down time! Thanks to all the staff for creating/maintaining this wonderful place!!
4.4/5
Excellent
GGuest UserWe went to see the 49 ers preseason game and my husband booked this room. Although we checked in pretty late and when we got to our room there were two ants in the bathroom by the shower tub, I told my husband and he said babe let’s go get something to eat so we left and went to get pizza and wings, when we got back we were eating and went took a shower fell asleep. My husband woke up at 6 am a turn the light on and wakes me up to tell me that the table is covered in ants and our food and clothes omg I was so pist off and called down to the front desk the lady said her manager was not there and to call back Monday. My husband was taking a shower and I told hi. He went down stairs to the front desk and told the lady about our room being infested with ants , she basically told him manger was not there so he got pist and told the lady look your telling me i have to wait in the room that’s infested with ants until 12 noon I don’t think so, she gave him a different room and said we’ll you’ll have to talk to the manager on Monday he said she was rude . We were able to get a different room and went to eat breakfast which was excellent and after that we went swimming in the pool it was very nice .overall, the hotels is a very nice quiet place we will definitely stay there again , but we will talk to the manager about our situation
4.1/5
Very Good
Aloft Sunnyvale on its own is good enough value for money spent. However, what truly stood out was the customer ser ice of its front desk. Shoutout to Michelle for helping me out a ton when I was trying to extend my stay. No excuses were made and she found a way to get it done even under difficult circumstances. Roy was also great with the room upgrade when he saw that I had brought a friend and might have needed a bigger bed. 10/10 Customer Service!
4.1/5
Very Good
SShelbieRae89The staff are so friendly and truly do care about your needs or concerns. The beds were the best I've ever experienced at a hotel! We slept like angels, even our son slept through the night. The only downfall is the parking lot being small but there's nothing they can do about that.
Definitely home away from home!
3.9/5
Ssavor007The sanitary conditions are good, and the Korean supermarket is relatively large. The room type is also good. Disadvantages, it is seriously not soundproof, I can hear the sound of snoring next door, in addition, I will ask you to collect money after breakfast is almost finished, and consumption must be paid. In addition, Korean supermarkets are really big, but they are not used to eating
3.8/5
GGuest UserClean and easy access, plenty of good parking. the only thing I would recommend is to have paper plates so we can take a muffin to the room and better creamer in rooms since we were staying in outer building. Beds were very comfy. Good breakfast options! Seemed to be safe area as well with many amenities accessible.
3.6/5
GGuest UserThe stay at DAYS INN & SUITS BY WYNDHAM SUNNYVALE was just such a horrible experience. When I arrived at 8:00pm, the lobby was closed and there was no one at the lobby. It had a sign that says ”We will be back in 15 minutes.” It was raining and cold so I called the number on the sign. It went to a voicemail in Spanish. I waited for 20 minutes and the desk clerk JULIO finally showed up. JULIO was very RUDE. No greeting. No apology. I asked him where I could get the free breakfast. He said ”NO BREAKFAST!” I told him that it was on the website. He just said, ”THE WEBSITE IS WRONG!” Well, if it's wrong, FIX IT! I chose this place because it had breakfast! Around 9:00pm, I had a question so I went to the lobby. The door was closed AGAIN with the same ”Be back in 15 minutes” sign. After I waited for another 20 minutes, JULIO showed up and said, ”What?” That's not how you treat customers! When I was checking out, the lobby was closed again with the sign. I've stayed in many places but this was the first time that the desk clerk was ALWAYS gone! I couldn't return the key and there were other customers trying to find the desk clerk too. I just gave the key to the maid nearby. Apparently, I see on the website that there are A LOT of customers having similar horrible experiences. The owner is responding to all reviews but they are NOT changing anything. That really tells us that they DON'T care about customers. Owner, if you are saying that you are disappointed, DO SOMETHING ABOUT IT! I should have read the customer reviews before booking... It was supposed to be a fun trip for me but it just ruined my trip. I completely lost trust with Days Inn & Suites. I will report this to the Days Inn & Suites corporate.
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