Guest User
January 31, 2023
Horrible experience with the owner. Do not stay here. Booked and paid for our room through **********. Arrived to check in and it there was not a soul insight. No staff, no one to help us check in. The red phone on the wall that you are to call for help. Had a mailbox that is full. There was a paper on the counter that said to call for help. We called, no answer, called again, someone answers from what sounds like a bar, lots of music, laughing, you can hear pool balls in the background, Male voice who is very difficult to understand. Says our room is unlocked, to down stairs and it's on the left, "number 1" went down the stairs, no number 1, went up the stairs, no number 1, called him back and asked again, for help finding the room we paid for. Tells us it's unlocked, number 1, we say there is no number 1 and ask for him to please come to the hotel and help us. He says, it's 1-1-1, I said it's room 111? He yells, NO, 1-room 1. I said there is no room number 1. He yells, 101, try to open door to room 101, I asked again for him to please come to the hotel and help us. He yells, try other doors, try room 102, which you can hear a TV on in that room. We finally locate room 101 at the end of the very cold, dark and dirty hallway, still on the phone I ask where the key to my room that I paid for is. He yells that he will bring it to me. I said, now? I need it now. I need to do things and leave to get food and leave stuff in my room as I get stuff from my car. He yells back, no. Not now. I tell him this is very unprofessional, completely BS and not how you run a business, he replied, "this is my business and how I run it" I tell him I need the key. That I paid for a room and expected to have a key to be able to come and go as needed. He replied later. He will bring it later. We got to the hotel at 8:30pm. He never ever ever brought us a key. We were stuck, not able to leave our room with no way to lock it. He refused to come help us check in. The room was disgusting. Dirty. Blood on the walls, hair covering the bedding. Mold above the shower, hair on the tissue book. During a pandemic you would think they would clean better. There was no one there to help us get new bedding. No one there to give us the WiFi password to use our medical equipment for sleeping that requires wifi. Thankfully we were carrying and had a way to protect ourselves. In the morning my husband tried to resolve the issues and the owner was hostile and refused to even hear our concerns. Has refused to refund us any amount of money for not providing us a key, not providing Wi-Fi that is advertised. Refused to refund anything for the dirty room we were placed in. Do not stay here. You will not be safe. Your stuff will not be safe. This owner is not there to provide a safe place to stay. They only care about money and do not care about protection of their guest and their belongings. They told us to just open doors until we found an open room. Didn't care whose room we opened. Refus