The Cosmopolitan of Las Vegas

The checkin was extremely slow and ruined the whole experience. The staff did give a voucher for service recovery. But overall I expect a better standard from a 5 star hotel

The location is wo good, but the service is just so so

Hotel has a good gyym, nice pool and good variety of restaurant. Rooms are morden and clean.

Can't believe Cosmopolitan claimed to be a 5-star hotel. Very disappointed at the services . Or is it because we didn't booked through the hotel directly and we're treated differently? 1. We have booked 2 rooms and upon checkin, we were assigned 2 rooms very far away from each other - floor 17 and 52 and they're accessed through different elevators. We asked if there's any better option and the staff simply said "no, since we didn't request ahead of time, plus we booked through a third party company". We were disappointed with the staff's response - she didn't even make any effort to look. 2. The phone in the hotel room doesn't work, I couldn't even reach housekeeping or anyone. Body lotion is missing in the bathroom and it's added upon request the next day. 3. On my 2nd day, my room didn't even get cleaned when we returned to the room around 5pm. Contacted the hotel but the response is "perhaps the cleaning crew is behind their schedule since the hotel is fully booked..."

Room was perfect with perfect cleanliness. View was amazing. Also, service was so nice while checking in. It was amazing stay.