High Bank Hotel

If I’m being polite, it is ordinary. Stayed in better for less that’s for sure. No lamp. Fridge wasn’t plugged in. Windows keep out 0 sound. Beds are garbage, towels are awful and the hotel itself looks partly like a bad hostel and partly like a *********. On the positive the shower pressure was good, the heating works and the location is great.

Actually to reserver two nights but the hotel we feel so comfortable then continue to book 2 nights again, it was amazing!

Four people family room was only a room in the roof top with no lift. We had to take our baggages to climb up then narrow stairs to reach the room. We checked in very late in the night time. After we settled down and prepared to take the bath. However, it was found that the shower hose was cracked. The warm water supple was poor. We could not take the bath. As my little daughter had already slept, we didn't asked to changed the room. We reported to the front desk the next morning. However, he declined to change the room for us but just arranged us to downstairs to the public barhroom to take the bath. We complaint about the arrangement and asked for a partial refund if they couldn't provide a room with bathroom. The frontdesk said she had to report to the manager. We left our contact number to them for a reply. However, we received no response till now. Therefore, we would like to lodge a complaint to Trip.com for a reply.

The facilities were good, queit single room, you have to come in with your food as there is no food service in the hotel. The location was perfect for me this time.

It was a terrible experience.

Overall good experience

Good location, value for money and friendly staff- will come again :)

Wonderful service