To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.0
Cleanliness4.5
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All reviews(79)
Positive reviews(76)
Reviews with photos/video(14)
Awesome stay(9)
Awesome rooms(7)
Clean and tidy(5)
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Located downtown(3)
Convenient location(3)
Negative reviews(3)
Lucas
The Duet Room
Stayed in thg 7, 2024
Family
12 review
4.5/5
Great
Posted on 22 thg 7, 2024
Good location, located near some food spots.
Dominos pizza located right beside
Provides free coffee and hot machine drinks.
AC is cold and comforting to have during summer.
Response from Property: Dear Guest,Thank you for your review! We're glad you enjoyed our convenient location and the nearby food options, especially having Domino's right beside us. It's great to hear that you appreciated our free coffee and hot drinks, as well as the cold and comforting AC during the summer.We hope to welcome you back for another comfortable stay soon!
Yazza Y
The King Room
Stayed in thg 7, 2024
Couples
4 review
4.7/5
Amazing
Posted on 22 thg 7, 2024
We have stayed at this hotel a few times before and would always recommend. Competitive price, good location and especially good if you need a parking space. They offer a £10 discount to park at the citipark so only cost £10 for 24 hours, I don't think you can beat that in Leeds city centre. Room is clean and fairly big!
Response from Property: Dear Guest,Thank you for your continued loyalty and for recommending our hotel! We're delighted to hear that you appreciate our competitive pricing, convenient location, and the great parking deal we offer. It's always a pleasure to welcome returning guests, and we're glad you found the room to be clean and spacious.We look forward to your next stay with us!
WestEndGirl80
The Duet Room
Stayed in thg 7, 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 15 thg 7, 2024
The hotel seems quite new and is really stylish. The bed we veey comfortable and I was happy to see that the two pillows each person had were of different softness levels (the harder ones aren't comfortable for a front sleeper like me, so I'm always happy when there's a softer one).
Breakfast was good, fresh and tasty, staff was kind and helpful.
The only downside was that our room had breakfast booked with it and it wasn't written down for the restaurant staff, so twice they had to do to reception and check while we waited. Only a 3 minutes delay but still should have been written down.
Response from Property: Thank you for the excellent feedback! We're delighted you enjoyed the stylish hotel, comfortable bed, and breakfast. We apologise for the mix-up with the breakfast booking and will ensure better communication to prevent such issues in the future. We appreciate your understanding and look forward to welcoming you back.
PENG BENG
Premium Double Room
Stayed in thg 7, 2024
Other
9 review
4.0/5
Very Good
Posted on 10 thg 7, 2024
The hotel location is excellent, clean, and access to foods is plenty. There is also a free coffee machine at the lobby, but I feel that the taste can be improved.
Response from Property: Thank you for the great feedback and perfect rating! We're glad you enjoyed the location, cleanliness, and access to food. We appreciate your comments on the coffee machine and will look into ways to improve the taste. We look forward to welcoming you back.
Anonymous User
The King Room
Stayed in thg 7, 2024
Travel with friends
1 review
4.5/5
Great
Posted on 30 thg 7, 2024
Centrally located, short walk to the train station. Lots of restaurants nearby. Clean and comfortable room/bed. Large TV in room, kettle but no fridge, free coffee machine in lobby. Housekeeping called in the morning
Response from Property: Dear Guest,Thank you for your review! We’re pleased to hear that you enjoyed our central location and the proximity to the train station and local restaurants. It’s great to know that you found your room clean and comfortable, and that you appreciated the large TV and kettle.We’re glad you made use of the free coffee machine in the lobby and that our housekeeping team could assist you in the morning. Your feedback is valuable, and we hope to welcome you back soon for another enjoyable stay.
Guest User
The King Room
Stayed in thg 11, 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on 25 thg 11, 2023
I love this hotel, it's so central, really good value parking for city centre, exceptionally friendly staff and a great free drinks machine with specialist tea bags for free for hotel customers.
Response from Property: Dear Guest,Thank you for your glowing review! We are thrilled to hear that you love our hotel and appreciate its central location. It's fantastic to know that you found our parking options to be of good value for a city center setting.Our team takes pride in creating a warm and welcoming atmosphere, and we are delighted that you found our staff to be exceptionally friendly. We're also pleased that you enjoyed the complimentary drinks machine with specialist tea bags – it's our way of adding a little extra comfort to your stay.Your positive feedback means a lot to us, and we look forward to providing you with the same level of excellent service on your next visit. If there's anything specific you would like to share or if there are ways we can further enhance your experience, please feel free to let us know.Thank you for choosing our hotel, and we can't wait to welcome you back!Warm regards,Daniel
Guest User
The King Room
Stayed in thg 1, 2024
Business travelers
22 review
4.0/5
Very Good
Posted on 1 thg 2, 2024
Hotel is very nice, however there were some significant issues with this stay. I booked a king room yet it had two single beds, the coffee machine in the lobby was broken and there was a fire alarm at 2am! Everyone in the hotel was out in the street for an hour and it really disrupted my sleep and working day.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our hotel to be very nice, we deeply regret the significant issues you encountered during your stay.We apologize for the discrepancy with your room type and any inconvenience it may have caused you. Rest assured, we will review our booking procedures to ensure that such errors are minimized in the future.Regarding the broken coffee machine in the lobby, we apologize for any inconvenience this caused during your stay. We'll address this issue promptly to ensure that our guests can enjoy the amenities we provide.We sincerely regret the disruption caused by the fire alarm at 2 am. The safety and comfort of our guests are our top priorities, and while such incidents are rare, we understand the frustration they can cause. We will investigate the cause of the alarm and review our procedures to improve our response in similar situations.We appreciate your understanding and hope to have the opportunity to welcome you back for a much smoother and enjoyable stay.Warm regards,Daniel
Guest User
The King Room
Stayed in thg 7, 2024
Couples
7 review
5.0/5
Outstanding
Posted on 23 thg 9, 2024
Lovely hotel right in the heart of the city
Response from Property: Thank you so much for your wonderful review! We're delighted to hear that our location was perfect for moving your daughter into White Rose View. It’s great to know that you enjoyed our clean and nicely decorated rooms, and that our staff made you feel welcome. We hope to see you again on your future visits!
Guest User
The King Room
Stayed in thg 6, 2023
Family
4 review
5.0/5
Outstanding
Posted on 10 thg 6, 2023
Nice place walk distance from everywhere you may want to go ..clean ..quiet value of money. 24 hours free coffe and machine ,tea and croissant. In the hotel lobby.
Response from Property: We very much appreciate your comments regarding your stay at the ibis Styles Leeds City Centre Arena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Ibis Styles Leeds City Centre Arena
Helena YIM
The Duet Room
Stayed in thg 7, 2023
Family
2 review
3.7/5
Posted on 20 thg 7, 2023
Good location. The room is clean, tidy and comfortable.
Response from Property: Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed our hotel's convenient location and found your room to be clean, tidy, and comfortable. It's always our goal to provide a pleasant and relaxing stay for our guests. If you have any more suggestions or comments, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!
Guest User
The King Room
Stayed in thg 10, 2024
Couples
2 review
5.0/5
Outstanding
Posted on 29 thg 10, 2024
Stay was very comfortable
Raising
The Duet Room
Stayed in thg 9, 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 21 thg 9, 2024
Beautiful hotel and neat
Response from Property: Thank you for your kind words! We're so glad you found our hotel beautiful and neat. We look forward to welcoming you back for another great stay!
Guest User
The King Room
Stayed in thg 8, 2023
Couples
3 review
4.5/5
Great
Posted on 9 thg 8, 2023
It was great, the room was big with an amazing bathroom and the amenities were perfect, only thing i would have fixed is the lift, it didn’t work
Response from Property: Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and that you found the room spacious and the bathroom amazing. We're glad the amenities met your expectations and contributed to your comfort during your stay.We apologize for any inconvenience caused by the lift not working. Your feedback is valuable to us, and we'll address this issue to ensure a smoother experience for our guests in the future.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay. If there's anything else you'd like to share or if you have any other suggestions, please feel free to let us know.
Josephine
The Duet Room
Stayed in thg 5, 2023
Travel with friends
2 review
3.0/5
Posted on 3 thg 6, 2023
I booked 2 single beds room but they give Le the double room! I requested to change and they asked me to pay additional £20 per night to stay in family flat but it was still a double room + 1 addition bed!
Response from Property: Thank you for sharing your experience with us. We sincerely apologize for the mix-up with your room and for the inconvenience this caused. We understand how frustrating it can be when your booking doesn’t match your expectations. The additional charge for upgrading to a family flat was intended to offer more space, though we regret that it did not fully meet your needs. Your feedback is valuable, and we will review our room assignment process to ensure a smoother experience for future guests. We hope to have the opportunity to improve your stay on your next visit!
QQ_QQ
The Duet Room
Stayed in thg 8, 2022
Family
36 review
3.7/5
Posted on 3 thg 9, 2022
Ibis is the one of my favour hotel. Location is good, 10 to 15 mins walk from train station. Shopping mall and many restaurants around hotel which easy to have food and shopping. Lovely and trendy design of the room, love it so much. However there’s no toothbrush and sleepier due to budget hotel. Breakfast is normal, not much choice but still good enough. And, a complimentary corner at the reception with coffee and some cupcakes, so sweet!! Will consider to stay again!!
Response from Property: We very much appreciate your comments regarding your stay at the ibis Styles Leeds City Centre Arena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.