⭐ 1/10 — Absolutely unacceptable. Do NOT waste your money
One of the worst hotel experiences I have ever had. I would strongly advise people to stay away from this property.
I booked this accommodation just yesterday, and the experience was so bad that I genuinely did not feel comfortable staying here.
From the moment we entered, there was a strong unpleasant smell throughout the property, including the stairs and the room. The room itself was extremely small and far from what I expected from the pictures/listing.
The bathroom was absolutely disgusting. The basin was visibly dirty and, as shown in my photographs, there appeared to be cigarette burns/remains in the basin. This is completely unacceptable for a room that has supposedly been prepared for a new guest. The condition of the bathroom made me feel genuinely sick.
There were also NO TOWELS and NO SHOWER GEL provided when we arrived. These are basic necessities that any guest should reasonably expect to have available.
The room and bathroom were so small and unpleasant that I honestly felt like I was going to puke. I could not relax or feel comfortable there.
This is especially disappointing because the property listing and booking experience created completely different expectations. I paid for accommodation expecting a clean, usable and hygienic room, but what I encountered was completely unacceptable.
I have photographic evidence of the condition of the bathroom, including the dirty basin and cigarette remains/burn marks, and I have raised the issues with the property.
I am requesting a full refund because the accommodation was not in an acceptable condition for me to stay in. I do not believe guests should be expected to pay for a room that is presented in this condition.
Save your money. I absolutely do not recommend this place. I would strongly suggest checking recent reviews carefully before booking.
Very disappointing, unhygienic and completely unacceptable. 1/10.