HVAC set to "AC" in winter ao rho hwt didn't wasn't available until a tech came up to fix it. The bathroom being dropped for two hours and we used a trash bit to catch the drop. No explanation as to what that was about. The electrical outlet in the room had some sort of "safety feature" (?) that presented the lamp from being plugged in No instructions available to help with this--and no use of lamp. The room wasn't worth the cost. . That said, the beehives on the roof were great, and the staff was amazing in helping with a friend's health crisis (low blood sugar) in the middle of the night. Much, MUCH appreciated.