Comfort Inn & Suites

It was awesome. Great place for the price. Included breakfast and easy parking. Also great staff. Definitely recommended. I would stay here if I comeback for sure. Surpassed the expectations.

The property has been newly renovated and it looks great. Everything was clean, but the one issue was the toilet didn't flush properly. There wasn't another King room available,so I made do since it was just for 1 night. Apparently they knew of this issue already because a new toilet was sitting outside of the door before I checked out. If it weren't for this issue, I would have given 5 stars across the board.

Our stay was comfortable enough. Nothing special but safe and clean. My only complaint is that upon arrival, they gave us a smaller room than I paid for. It would not sleep my entire party. We went down to the desk to complain. They said the company assigned us the wrong room and they did not have our room anymore. They wound up giving us a second room next to the original at no additional cost.

All interactions with staff were great. Check in, breakfast, and check out went quickly and without issues. Friendly staff. Clean and comfortable room and lobby area. Wonderful lady attending to breakfast area and keeping everything stocked.

Ii have no complaints, I have suggestions. It was clean and quiet which are the two most important elements. Right off I85 and close to food. The suggestions: have more outlets in the room. The wall lamps had to be unplugged to accommodate chargers. We never figured out how to turn the lamp in in the corner. There were stains in the shower floor, possibly replace, paint, or find another cleaner. The breaker kept flipping during breakfast cutting off the breakfast appliances, the tv, and the front door in the breakfast area. We also never found additional exits. If there would have been a fire, we only located one entry and exit.

Exterior of property was unkempt. Breakfast had little variety. Bed was not the most comfortable. We were placed in an accessible room.

Pros: just off I-85 with lots of nearby restaurants. Bed was very comfortable. Staff was friendly. Parking lot well-lit. Cons: Shower was very cramped. No hot water; I had to run it for several minutes to get lukewarm water but never got any better than that. A/C fan kept running ever after turning the unit off. Desk lamp didn't work nor did the electrical outlets in the desk top. There's a railroad right next to the hotel, but fortunately no trains came by after 9pm.

Booked a room for 5 people, 2 queen beds & a sleeper sofa. Checked in late @ night and once we got to the room there was no sleeper sofa. Went to front desk & the 2 young girls stated sorry we don’t have any rooms with sleeper sofas & no cots. Asked to speak to a manager & they said no mgr on duty. I asked if one would be there in the morning & they said no but if it was something really bad they could call mgr. In the meantime I was trying to figure out how we are going to sleep 5 people in 2 beds, the 2 girls left & another girl came in duty. I asked her the same questions & she immediately picked up the phone & called her mgr. She said they only have 2 rooms in the hotel with sleeper sofas & they are already booked. I told her that is the only reason I booked the room because we needed accommodations for 5 people. She said we can credit your room $10 or you can go stay somewhere else. At this time it’s past 11 pm & we drove over 3 hours to get there so I’m getting frustrated because I’m tired & getting attitude from the front desk staff, which to be honest I know she felt my frustration but I did apologize, as she did too. So we decided to stay & slept 3 people in one of the queen beds laying sideways & needless to say it was the most uncomfortable night. I can honestly say I will never stay at this hotel again. As far as booking online, I have been doing this for years & have never had an issue until now.

The room was very clean as was the surroundings. The breakfast was very good.