Shunyue Snow Mountain Xianting LesLie|Lvyi Inn (Shuhe Ancient Town) Reviews

Response from Property: Thank you very much for choosing to stay. We would also like to thank you for giving us a good review. Regarding your accommodation issue, the inn is full of local style and has a wooden structure throughout the house. Our family has optimized the wooden sound insulation. The footsteps heard should be the tenants on the third floor jumping or running quickly in the room. We also received complaints from guests on the day you checked in. It was also stopped later. If it affects your rest, you can contact the hotel's 24-hour front desk to handle it. We look forward to your next visit!

Response from Property: We are very sorry to cause you any trouble. We have dismissed the service staff who communicated with you that day. This kind of situation will not happen again in the future. We are deeply sorry that our mistakes have brought you a bad tourism impression, but the hygiene problems you mentioned will not exist. We change guests one at a time and clean them carefully. The common areas are also cleaned every day. The water flow of the faucet is taken into account that some guests need a larger flow of water for washing and laundry. Thank you for your suggestion! We will adjust it later. It should be that our poor service has brought you a bad feeling. We sincerely apologize to you again!

Response from Property: Thank you for your love for our Shunyue. We will continue to work hard to provide better service quality. Let everyone have a better stay experience. Next time you come, it will be like going home.

Response from Property: Thank you for choosing our home during your trip. We are deeply sorry for the trouble caused to you. Regarding your 1. You said that the window of the room faces the trash can, and the distance between the window of the room you stayed in and the trash can is more than 30 meters. The location of the trash can is at the bottom right of your view. The floor you are staying on is the 2nd floor. It is hard for you to walk so close to the window to take a picture of the trash can located in the corner of the first floor. We also wrapped the trash can tightly and nothing leaked out. Thank you for your suggestion. We will pay attention to this issue in the future. 2. The sound insulation you mentioned is poor. The rooms in the ancient city are all wooden structures and the sound insulation is not good. We received that you need a quiet room and will upgrade it to our own 4-star hotel for free. The entire hotel is a brick-concrete structure, and the sound insulation is the best in brick-concrete structures. I don’t know what your comment means? 3. You said there is reverberation in the corridor. Our corridors are semi-open spaces, and the sound will disperse. There is no such thing as what you said. We will upgrade your hotel to the 4-star hotel "Shunyue Tingjian-Sunshine Rizhao Yulong Snow Mountain View Hotel (Shuhe Ancient Town Branch)" which is also newly launched on Ctrip. We will also replenish your room with linens and hotel supplies that are overcrowded here. supplies. You say we are not attentive and enthusiastic? I don't understand! 3. Regarding the wash basin, our hotel has a booster pump to ensure the water flow pressure. The standard is in accordance with the five-star requirements. There are three layers of water purification and filtration equipment on the roof. The water from the tap in the room is drinkable. You can adjust it if you think the spray is big enough. If you don’t know how to use it, you can contact the staff in the background to handle it. 4. There is no one at the front desk as you mentioned. It is the peak season and the housekeepers are there to pick up and drop off guests. After receiving your call, they will receive you as quickly as possible. Then I will tell you to rest in the tea room of the inn and have some flowers, vases and fruits. 5. The free breakfast has always featured rice noodles and noodles. If you are not satisfied with our breakfast, the inn is located near Shuhe Ancient Town and there are other restaurants you can choose from. (You can go to the review section to see what recent guests have praised us.) We will also appeal your review to Ctrip. Thank you for your stay and wish you a happy life.