First off, this is not a hotel. It is a group of rooms that some random guy manages off-site. All communication was via WhatsApp and we weren’t able to call, only text. If you need extra towels they charge extra (we only had 2 towels and they charged $15 for more). The door lock/deadbolt broke on our only full day in Lima, so we were trapped in our room for several hours. We tried to get another room while our lock was being fixed, but the manager said there weren’t any available. The new door lock installation got delayed, so after being trapped in the room for 3 hours, he finally gave us another room to stay in, which should have been done much sooner. The rooms themselves were fine, but the customer service was subpar.