Guest User
November 29, 2022
Our reservation was from the 10th to the 12/11/22. The Hotel checks in on the fifth floor. The building is old. On the ground floor, which was the entrance hall, we came across a sign that the elevator had been broken since 10/28/22. We called the concierge and they said there was nothing they could do. Then they did a "favor" to cancel the reservation free of charge. We were five people between 67 and 80 years old with a big suitcase and a small one each. We had to start looking for hotels in the vicinity and only in the room did we get availability. We got in touch to be reimbursed for the difference, as it was triple what we had booked in the month of July. The hotel was indifferent and blamed the multi-company that makes the reservation available, and the company blamed the hotel. Thus, we are at a loss, when it would have been more likely to have notified us and sought re-accommodation. In short, unreliable and poor hotel.
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