Top Hotels with Gyms in Lithonia

Customer service is horrible

The hotel isn’t far from I-20 and is situated on the back side of a mall. There are several restaurants around the mall to have dinner. The hotel looks like it has been updated. The lobby and hallways were clean and sanitizer stations were available by the elevators and lobby. However, staff members were not wearing masks if that is important to you. The staff was friendly. I wasn’t welcomed as a Gold member or any perks explained like free high speed internet like at most hotels. When I asked if there were any upgrades available and they told me that they were out of King rooms and the high floor rooms were booked. The parking lot was pretty empty so I checked the app to see if I could reserve a king room and King rooms and studios were available to be booked so it seemed like they just didn’t want to do an upgrade. My room was clean I thought until i went to shower and found the last occupants wash rag hanging over the shower rod! Yuck! That makes you question how thoroughly the room was cleaned. The shower would only get lukewarm and the bathroom fan didn’t work. We went to get ice and the machine on our floor is unplugged. I expect more from a Marriott brand hotel.