Sonesta Simply Suites Memphis East Poplar Pike ​ Reviews

Very good

It was roach infested. Roaches everywhere. My daughters and granddaughter decided to do a six hour drive at night instead of stay after paying for their room. A tall skinny guy walked in their room and said "oh someone is already in here " WTH. Every time we walked out of our room you could smell skunk **** (pot). I'm having to leave all our stuff outside and cleaning everything before I can take it in our house and hope and pray we don't bring roaches in the house. Ridiculous

The room (which had a kitchenette) was very spacious. At first glance, it seemed like a lovely place. Then, with more inspection, it turned out that it wasn't so lovely. The were numerous outlets but a few of them were not working. The chairs at the kitchenette counter were too short for the counter. One of the towel racks in the bathroom (the one by the wash basin) was broken. Overall, the place didn't seem well-maintained. However, the staff was efficient, friendly, and helpful, both at check-in and check-out. For the price we paid, it was reasonable accommodation. Nothing to do with the hotel but the Starbucks across the street was a big plus.

this hotel is very dated with a old and loud ac system The smell of smoke goes through the whole system making my clothes smelling like smoke there is also a serious bug problem with cockroaches

My first time in Memphis upon entering the hotel it stinked right away not very welcoming. Once we got our room couldn't get the door open after finally entering immediately noticed how disgusting and nasty the room was, I have never in my life paid for a room to be filthy. I had to go to Walgreens and buy bleach and disinfectant. I have never went on Vacation and had to spend $50 in cleaning supplies and still be uncomfortable in a hotel and not be able to sleep. How do you charge $650 for a dirty room? Stains all over the walls and sheets, mildew, bugs and mold in the bathroom. Random unknown smells in the cabinet the floor remained sticky after I cleaned it. This company ought to be ashamed renting rooms like this, it's unacceptable. I didn't pay $650 for my family for a disgusting room. We had to book another hotel at the last minute and pay more money on top of what was already spent. I don't know what type of business this, this is not up to standards and not okay. ( the app is not letting me add my photos)

Literal roaches, bullet holes in windows, door key kept not working, the original room we booked was already booked so we had to stay in an outside room too

When we arrived for check-in after a 10 hour car ride, our loft room was already occupied. We're not sure if they were authorized there or not. When we returned to the desk we were informed that they had no other rooms available and we would have to be refunded the whole 4 nights booking. This left us in a very tough and uncomfortable position in a strange town with no where to stay. The CS that we have heard from blamed us, saying we declined an alternate room. No such offer was ever made. I have pictures too. Embarrassing look for Sonesta and we will never pay for a room with them again.

This is a nice place I liked my room it’s was a perfect place for me the only thing is that the place needs to be more clean specially the floor

First floor smelled like ****. I called ahead to notify them that I would be checking in late at night. They thanked me for letting them know, but didn't tell me the desk closes at 10pm, so I had to find another hotel down the street for a night. No one at the desk at 10:30am to check me out- I had to go find the housekeeping office and ask for help. The room: dirty/stained carpet, bugs (ants, cockroaches, and other), mildewy/wet spots on carpet. Loud people in the room next door. I definitely won't stay at this location again, and I'm reluctant to stay in any Sonesta again.

After paying almost a month in advance so when got the property we found out the room we booked and paid for was not available it got worked out but very unsatisfactory way of doing business I don't blame the girls at front desk it was not their fought they were quite nice to deal with I would not recommend this place to anyone

I went on the reservation date, but my reservation was canceled.

Don't EVER under any circumstances stay at this hotel!! I was scheduled to stay at this hotel for a religious conference. It brings more than 30, 000 people to the city annually. I arrive to Hotel to check in and find a lobby in total darkness. Some random guy outside smoking says " you gotta go around back". I pull around back and find a entrance. I enter and find again a lobby in total darkness with no staff. I hear a phone ringing off the hook. I think, maybe the staff stepped away. A lot of sketchy people walking around...I wait for about a hour. No staff nowhere. Several other people trying to check in. It's 12AM in the morning. The hotel looks like a half way house or rehab facility run by state or government. After waiting and starting to feel very uncomfortable in this lobby. Luckily I was able to secure a reservation at another property. I'm actually glad no one was there because I would not have been comfortable there anyway! Whatever u do don't book this hotel! It smells awful, homeless people walking around, M.I.A staff/ Management! Just a awful place. I wouldn't allow my dog to spend the night! How are they allowed to operate? Don't bring your children here!!!!!

Dirty place, rooms not serviced properly, tried to work with it until I saw bugs, roaches in the cabinets, at that point I had to go, and tried to work with them on reimbursement for the time I didn't stay and they kept me hanging on for a month just to tell me there's nothing they can do... DO NOT STAY HERE

The building is in disrepair. The front desk staffer, she may be the manager for all I know, is very rude. Simple requests from the guests are taken for granted, and when you question why after 32 hours they couldn't find some shampoo and shower gel to put in the hotel provided containers in the shower, she gets very dismissive and nasty. I asked about her "No Chip" fingernails. She didn't like that because she thought I insinuated that she had a chip on her shoulder. B-i-n-g-o, lady! The guests behind me in line who witnessed my encounter told me a few minutes later that they were very disappointed and the hotel made no attempt to solve their issues either. In the parking lot, the smell of ********* is present. Chances are the spaces near the hotel are occupied, so you'll have to park further down near apartments...and you see and smell more ****. Security is not taken seriously here. The locks are broken on the side and rear door near the parking lot. Anyone on the street can walk through the hotel 24 hours a day. Usually from 10PM to 6AM doors should be locked and a key is needed to enter. Not here! Also, if you see any reference for a breakfast being included, disregard that. There is no breakfast. If you look forward to using the pool, the days I was there at least (8/12 to 8/15), the pool was not open. The room itself was fine, but overall the experience was very bad. Usually I stay in Southaven when I visit Memphis. Next time, I'll be going back there.