Hotel Illot Suites & Spa

This hotel is definitely not a 4star, more a 2star if I'm honest. The room we were first given was facing the shops and restaurants out the back. The noise was horrendous coming from the equipment from the restaurants and smell and mess from their bins was awfull. Thankfully we moved rooms after we showed the man on reception the video we took at 5am in the morning. The description of the hotel is falsely advertised, there is no spa. On finding this l was very disappointed. There is no tea or coffee facilities in the rooms but you can ask for a kettle but you need your own cups and stuff. The staff are run off their feet and are constantly changing from the dinning room to the bar. The staff help themselves to the buffet meal whilst your choosing what you'd like to eat. Food very repetitive and not much choice. One chef at the griddle was not happy and muttered on in Spanish that I'd taken my pork chop back to be cooked a little longer as it was pink as I'm not in the habit of eating raw meat. The alcoholic drinks were spot on and refreshing. This hotel really needs a good overhaul, it's dated. I would not stay here again.

The room we were allocated room 204 was that noisy we could not sleep,asked to be moved because of this and eventually were moved after the man on reception had investigated the noise he said he was not happy about it it was really noisy and out of the window and balcony rubbish all over there was no kettle or any other facilities in room and certainly not 4 star hotel no spar or indoor pool as advertised really run Down needs a full renovation, food was ok but not much choice same food nearly everyday good location but really disappointed video of room available for proof if required

This hotel is in desperate need of a tidy up, its tired and dated, paint pealing off walls, the indoor pool has been closed for many many months, the spa - which is why i booked this hotel again hasnt been open for many many months, only one lift working and the lift had shattered glass Sellotape up over it, out balcony was the same. absolutely let down,

First of all, the aircon throughout the hotel is not working, ground floor, restaurant, pretty much like a sauna in 34 degree heat. Selection of food is average, still you could fill your stomach with something. Room: main disappointment is the aircon in the room which has not been cleaned in ages. Your clearly see it is full of dust fluff, poorly working and noisy. The plastic base from the shower is damaged. Beds and pillows are very poor quality, but very poor quality. Definitely not deserving 4 stars. Wouldn’t give even 2.

We only picked this hotel because of the heated swimming pool only to be told it was not working. The all inclusive deal does not include alcohol. There is no kettle tea or iron in the rooms. The kids playroom is boring. The lifts stink. This is not a 4 star. There is no mini disco for kids. The pictures look too good on the website in reality it's too old here. The staffs however are kind and helpful.

The Good: The staff are mostly great, especially the activities coordinator (I think his name is Jordi) - such a nice guy who goes out of his way to make sure everyone is enjoying their stay. He had a chat to us on his day off in the bar and he's so easy going and pleasant. The food was also really nice; not a massive choice compared to other all inclusive hotels I've stayed at but quality and taste was excellent. Parking was easy in the street outside or in a free public car park literally a one minute walk away. The Bad: It should just be called Illot Suites as the Spa is closed and based on what I both heard and saw will not be reopening any time soon. The staff have been told to blame Covid but it's clearly because it needs work. The hotel is really nice in parts but is showing its age in other areas. There is an abandoned tennis court with no net out the back; the squash courts have been converted to a children's play room and the outdoor area next to the pool has more weeds than grass. The all inclusive drink menu is limited with little choice of cocktails and only a handful of spirits (none of them branded - all Lidl own brand) with no supplement option. Location: If you haven't been to Capdepara or the surrounding area before, it's worth noting it's quite a journey to most other parts of the island. If you like exploring, the location probably isn't for you. If hiring a car, be it's roughly 1h15 to Palma, 1h30 to Soller and surprisingly over an hour to Alcudia. However if you're happy to stay in the town, it's well served with loads of restaurants and a few nice beaches. Overall: I actually enjoyed my stay here despite the above "bad" comments. I do think they should be clearer / more honest about the Spa, especially on third party booking sites. However for the price we paid, I felt I got reasonable value for money and have stayed in far worse hotels that have cost more. If the owners tidy up some of the more tired areas of the building and sort the spa out it would be a great hotel to stay at.

We visited with family after being let down by an Airbnb booking 9 days prior to our holiday. Despite the late notice we managed to fit all 19 family members (varying in age between toddler and retired) for a weeks half board. Expecting the least from a last minute booking we were more than pleasantly surprised. Greeted at 2am with snacks and cold drinks after a long transfer and a quick check in considering the party size. The staff were all very friendly and helpful - (sidenote...Jesus at the hotel bar makes wonderful sangria). The hotel was clean and well kept, shower rooms available downstairs after checkout to use beside departure which were great. My only (very small) negative of the whole week was not having water provided with the evening meal. We booked half board and had thought a drink would be included. As it wasn't, you were obliged to purchase drinks from hotel and were not allowed to bring any of your own drinks with you. This would have been absolutely fair enough had some water been provided - maybe a suggestion for future improvement? We had a wonderful stay and would definitely return!

We were staying at Hotel Illiot for 9 nights in 2019. Me, my husband and our kids, 5 and 7 years old. It is a great hotel for families with small but nice swimming pools. Inside the hotel there is another swimming pool and sauna. Room was like in typical 3 star hotel, with fridge and flat TV and a small balcony with table and chairs. There was a squash, tennis and gym place. For kids there was a mini club inside and disco/activities every evening. All staff was very nice but we need to say special thank You to one member of staff Kamal, he really makes a difference for that hotel, he was like a diamond. Really special guy, running all activities with smile always and great attitude. Food was great as well, we can't complain, great choice, fresh and tasty. Excellent activities every afternoon and evening, bingo, quizes, mini disco, reptile show, cyrcus show, mini games with prizes, air rifle shooting...I can recommend that place to all families.