Hotels near Puig de Castellet Iberian Settlement, Lloret de Mar

August 2022. In memory of Algria Santa Cristina (the full name of this hotel before the transfer of property) booked it again. So the differences: the concept changed towards youth holiday. In practical terms, it is an organization on the roof and a true floor instead of a fitness room and a sunbathing area for the bar. Accordingly, the back floor became much more noisy at evening time. The kitchen was a little simplified. There was a deposit (though, since the UnionPay card was not accepted, we did not pay it). Other advantages: location, purity, service, convenience.

Pretty cute hotel, there was a variety of food for half board, a lot of options and very tasty. Room was nice and big and cleaned every day, and we also had a nice view. It was a bit noisy but not like in the city center. The bus station is very close which is awesome. For the beach you have to walk a bit, but you can also take the bus to more nicer beaches like Cala Sa Boadella or Cala Treumal. You can also easily get to Girona or Barcelona. Overall it was ok, the only negative aspect about this hotel is that you do not have the water included at dinner in case you book a half board option. I think this is kind of weird considering that you do have water at breakfast. This leaves a bad taste especially when you do not know about this and want to leave without paying. I think that the customers should be informed about this when booking a half board option.

My experience at the excelsior hotel was outstanding. Everybody at the hotel gave excellent service & feel I have made more new friends with all the staff. I can only say, that I am really looking forward to going back to Lloret de Mar & staying at the Excelsior hotel next year, & for many years to come. I did tell Miguel, I thought the hotel desrved 50,000 stars due to how I felt about the cleanliness & the staff as a whole. Really great value for money. I would have expected to pay much more for such fantastic service. If there was a problem, the staff were always there to sort it out. Can not praise the whol;e staff enough. I love them all.

The hotel is in a very good position on the promenade, with the beach in front and the shopping streets behind. Generally, the reception staff were courteous and helpful. We arrived late, just after breakfast had finished. This was the fault of the coach company. We asked if we could take lunch instead and were refused it. The double room is small and dark, overlooking an alleyway. Cleanliness was generally acceptable. The roof top pool and jacuzzi are small, and space is limited to sit on the provided loungers. We found the dinner food menus very disappointing. It was served buffet style and was constantly luke warm, unless you queued for the one hot plate chef delivery. There was an attempt at diversity, but quality of main course is just average. There was an expectation of proper Spanish cuisine, befitting a four star status, which didnt materialise. We found the restaurant staff unfriendly and frankly rude at times. Not all guests drink alchohol, and we were made to feel uncomfortable for not ordering any. There was no provision for teas and coffees at dinner. This was certainly not the 'four star' luxury experience paid for. The hotel management would do well to look at the dinner provision for quality improvements, and to consider a more flexible and considerate approach to its diverse customer needs.

I’m very dissatisfied with this stay. It is supposed to be a 4 star hotel but lacks! They definitely are on a budget as they treat guest like so… upon arrival (we arrived mid night as our package was love holidays) and got allocated a room on the 5th floor, the room was very tight and so warm and stuff and faced another building close. We tried to use the aircon but it blew only hot air and when we ask reception (which was a security guard only) he said come tomorrow at 8am. Are you joking? So you’re expected to wait the whole night to get an issue solved. Then we asked for a spare fan or something and they said they didn’t have any. The room had hairs on the bed when we ripped the sheets off and one of the towels too had a hair. We had a rough night. Add to this there wasn’t any water in the fridge . There wasn’t a kettle for tea or no teas or coffee or anything really in the room which for a four star you would think basic. Anyways the next day the lovely lady on reception was kind enough to upgrade us to a front facing room which was more comfortable and cooler. We were grateful. The breakfast was decent! The dinner was in another hotel down the street..also decent.. Now the part that I felt absolutely disgusted by.. On our last day there, we decided to have lunch at the restaurants in front on the street. I ordered the biriyani rice (why? I dunno as it was utter crap!) I complained and said it’s doesn’t taste right and got laughed at and he just said it’s not an Indian restaurant and walked away. Well why have it on your menu if you cook it like crap! I then complained again and the other waiter took it away.. but then they expected us to pay for it when I hadn’t even eaten it. Like two spoons and I was like nah it’s not right… I said I’m not paying for it and he went to call the manager who seemed to hide away and make him to do the dirty work.. he then came back and made me pay 10 euros from 17 euros …still a lot of money and wasted and what horrible customer service! Absolutely disgusting! I’m never going back here. Disgraceful! No good customer service..(except for the kind lady on reception … enough said..