Hotels near Serenity Garden & Events, Lloret de Mar

Please do not listen to the bad reviews. We have just returned from this hotel as a family of 4 travelling with another family of 4. The AI was really good with lots of options on offer each meal tike, along with hot food at the bar and continuous supply of Olives, nuts and crisps. The hotel made us all pack ups as we left early which had variety of foods in. Staff were super friendly and helpful. The pool slides were open for the kids even though it's out of season. The only things I would say is, if you are travelling with larger children (teenagers) then the beds in the family rooms are small doubles or a sofa bed. Our girls were fine, but we struggled as mid size adults so we would recommend getting an additional room. The beds were quite hard too. The Spa can be used an hour a day when booked for free, so definitely make use of that. We felt the spa is not in a very good position, as when you enter/exit you have to walk through the bar which can be a little awkward if the bar is busy. Just something to think about if you use it layer in the day. Overall we had a great holiday. The hotel and rooms are constantly being cleaned and they are all very helpful.

The hotel is in a very good position on the promenade, with the beach in front and the shopping streets behind. Generally, the reception staff were courteous and helpful. We arrived late, just after breakfast had finished. This was the fault of the coach company. We asked if we could take lunch instead and were refused it. The double room is small and dark, overlooking an alleyway. Cleanliness was generally acceptable. The roof top pool and jacuzzi are small, and space is limited to sit on the provided loungers. We found the dinner food menus very disappointing. It was served buffet style and was constantly luke warm, unless you queued for the one hot plate chef delivery. There was an attempt at diversity, but quality of main course is just average. There was an expectation of proper Spanish cuisine, befitting a four star status, which didnt materialise. We found the restaurant staff unfriendly and frankly rude at times. Not all guests drink alchohol, and we were made to feel uncomfortable for not ordering any. There was no provision for teas and coffees at dinner. This was certainly not the 'four star' luxury experience paid for. The hotel management would do well to look at the dinner provision for quality improvements, and to consider a more flexible and considerate approach to its diverse customer needs.

My experience at the excelsior hotel was outstanding. Everybody at the hotel gave excellent service & feel I have made more new friends with all the staff. I can only say, that I am really looking forward to going back to Lloret de Mar & staying at the Excelsior hotel next year, & for many years to come. I did tell Miguel, I thought the hotel desrved 50,000 stars due to how I felt about the cleanliness & the staff as a whole. Really great value for money. I would have expected to pay much more for such fantastic service. If there was a problem, the staff were always there to sort it out. Can not praise the whol;e staff enough. I love them all.

Très bien placé, la plage juste en face, pas mal de magasins et restaurants aux alentours. À notre arrivée, il y avait pas mal de poussière au sol, donc le nettoyage n'était pas top. L'espace de l'appartement était parfait pour notre composition familiale (2 adultes et 3 enfants). Dommage qu'il n'y avait pas de balcon.

Arrived at 1am and had to do a 10 minute walk to Hotel Horitzo which we already knew about. We met a lovely receptionist that sorted out our keys, took our tax payment and did the E200 authorisation on the card. When we we back to the appartments the vending machine had barely any stock and every thing was shut. The sofa bed was not made up, so wearily we climbed into bed after making it. The matress was so thin that the bars from the sofa pushed through and I was in pain and barely slept. In the morning we awoke to a massive stench of drains, the spare pillows did not have pillow cases and there was BLOOD spatters on the curtains. I went back to reception to complain. Another lovely receptionist moved us up to the 8th floor, this time there was no smell, a clean apartment and a comfortable sofa bed. The manager popped in to see us which was a nice touch. I showed him the balcany as the glass divider was cracked and he already knew about it. I did some shopping and we settled in. But there was a big ***** of the kitchen unit missing, no hot water and only one bath towel. Also when I tried to plug the kettle in the base was all melted - really dangerous. Finally I discovered the hob did not work! Not great for self catering I went back to reception in the other hotel (there was no reception at all in the apartment block - just an empty office). They replaced the kettle, towel and fixed the water. But the did not fix the hob and had no spare apartments to move us to, and was very apologetic about it. I filled in the online survey asking for a free meal as I could not cook anything and I was ignored. The area where the apartment block is on the beach, near the caravan parks and is about 15-20 walk (all flat) into the main town. There is a very expensive little supermarket nearby and a bar. But lots of closed bars and restaurants, it was like a ghost town. It maybe because it was April and things werent open yet? The views from every apartment face the sea and they are spectacular. There is a little playground and a couple of nice restaurants about 5 minutes away. Although the staff were genuinely lovely, it was painful to keep trapsing down everytime I discovered a problem. I wouldnt return to these apartments, but may consider staying at the hotel puely based on how nice the staff were? Note: the E200 deposit was back in thr bank account the day after returning.

This is a lovely small hotel located centrally in Tossa De Mar within a few yards of the bus station and shops bars and restaurants. I stayed for 4 nights and was very impressed with the overall experience. The hotel is very clean and modern with lovely rooms. I only paid around £40 per night which included a free breakfast that was superb with plenty of choice. You are only around a 10 minute flat walk to the sea front and old Town. Overall I thoroughly recommend this hotel if you are looking for a real value for money stay

I stayed at the Hotel Promenade and Spa with my daughter for a week. We enjoyed our stay. We arrived early so our room was not ready but there is a luggage room securely accessed by a swipe card where we could leave our luggage and change if we wanted to. Unfortunately it was raining so we did not bother changing. Check in is at 2pm but our room was ready around 1pm. The room had a pool view and was a decent size with twin beds, a desk. a chair, wardrobe and a big bathroom with a walk in shower. There is a free safe in the wardrobe. We stayed half board and the food was very nice and varied. Breakfast had both full English and assorted continental dishes. There was also a variety of juices including proper orange juice. There was even cava if you wanted a mimosa. The evening meals also had plenty of variety. The only downside is the pool. It is quite small and mainly in the shade for most of the day. The staff are helpful and we were informed we could have an early breakfast arranged as we were leaving before breakfast started at 8 am.

This is a really lovely hotel in a beautiful setting. Here’s my review Room I do regret not asking for a view towards the pool. Ours had a view over the car park and wedding venue, which was perfectly fine. There was a wedding while we were there but it didn’t disturb us at all if the balcony door was shut. The room was beautiful and the little annex for our teenager worked well. The cleaning team were exceptional and every time we returned we collectively sighed with contentment. In the main part of the room we didn’t encounter any of the noise problems others have, but my son said he could sometimes hear people returning to their rooms after he was in bed. I think some rugs in the hall would solve that. Only real gripe, that the hotel can’t really change, is that occasionally there were rather pungent farm yard smells. We just closed the balcony door. The Outside Areas The Pool is gorgeous. Plenty of sun beds and even when the hotel was busy the pool never felt too busy Pitch and Put - for amateurs like us this was great fun and a nice way to spend time. Grounds - beautifully kept. Spa - lovely spa but horrendous invasive music. It’s a shame the time you can take children under 16 is limited to an hour in the morning (good for little kids but not a teen) and an hour in the afternoon. Would be nice to have another hour about 4 or 5. Restaurant/bars As others have said the breakfast was extraordinarily good. Best I’ve ever had. Evening meals were delicious. Reception bar - rarely anyone there to serve so we usually gave up Pool bar - good range of snacks and drinks. Sometimes had a bit of a wait for there to be somebody to serve. Could be frustrating re language as my Spanish is non existent and some of the staff speak no or little English. We mainly managed, but I’d recommend learning some key phrases in Spanish before you go. Local Area There is a lot to do locally. But you need to book things. Especially all three Dali places. And before you go - his house was already fully booked when we arrived. Local beach resorts were impossible to park in. We managed to get into Sant Pol on our last day by going at 5.30, but I wouldn’t recommend Platja D’Aro. If you don’t mind a half hour drive Tamarui was beautiful. We had a great day in Barcelona. Again you need to book especially Barcelona Football Club and Gaudi stuff. We got the fast train from Girona Also book parking where you can it was v hard to find spaces. If you get the chance visit medieval Pals. Overall This is a lovely hotel which I’d recommend. Being up in the mountains makes it feel remote and calm - with a breeze that helps make it never feel too hot, even in August. I’ll miss the lovely bell of the monastery chiming across the valley.