DoubleTree by Hilton San Bernardino

I called to confirm I was getting a pet friendly room. The front desk clerk confirmed that. When I got to the hotel they advised me there is a $75 pet fee. I am not happy that ******* nor the hotel advised of the fee at booking.

This hotel was a little pricey to me considering you have to pay parking per day separately and breakfast is not included. There were several events while I was staying so the parking lot had a lot of cars so parking was not even close. The bathroom was smaller than expected for a double bed room. The beds themselves were very comfortable and the room was nice and clean. The service was not up to expectations. Whenever I would request something I would be told it would be brought to me and an hour later I would still be waiting. And the requests were very minor. For 3 guests we were left 2 single creamers in the room. I went downstairs to ask for more because we are all morning coffee drinkers. An hour later nothing had been brought to our room. I asked again and 10 mins later a very rude woman brought a bag of creamers. By that time the coffee was already cold. We had also went out to the pool during our stay. I loved the jacuzzi and the pool was very nice. However staff never came and brought pool towels after they were requested. We had to walk back to the room wet and request more bath towels to be brought up which took almost an hour. Overall I’d suggest booking with La Quinta if you are staying in the area. Nice rooms, good price, free parking, free breakfast, and they also have an indoor pool and gym. That’s where I will be staying my next trip (:

Very nice property. Great room, quiet and clean. I couldn’t find any negatives at this property. Definitely would stay again.

Stay there 4 nights I told them every day to clean room they never did was charged for a 5th day they where going to clean room they had come to the door early and said that the whole floor smelled of smoke but only came to my door I let them in there was no smoke in my room they did say I need to reg my partner who is much younger than me I went to the front desk paid and he came with me we PD and left as they were going to clean room when I returned the girl at front desk yelled across the lobby Mr Dxxx x I'm evicting you for smoking I ever did smoke in my room she also said you're key no longer works I will escort you to your room to get your things my partner was told he needed to wait outside while she in front of multiple guests told me they dont want are kind in San Bernardino i was charged for that night and 250 more im a senior disabled vet I took pictures as i never smoked in room and why did they rerent to me to only then put me on the street this happened at 1 pm

The first room had hair on the bed . We got another room no problem but this room the vent in the toilet didnt work . Also when it says parking available its always included we were charged extra for parking. Ive been other places and it says parking available but not included so you already know you going to be charged. The same issue with the breakfast. .

Disappointed that I ordered a $18.00 dollar burger and was charged almost $8.00 service charge. After I finished my burger went down to the store for dessert and was informed the store closed early! Real dissapoin**ent.

Thank you for the great hospitality and customer service. Rufalio and Izzy, and all the staff including the security have made it so wonderful

Beautiful hotel, excellent staff and, laundry on site, and you HAVE to try the morning breakfast buffet!!