Great Scotland Yard Hotel, Part of Hyatt

The location of this hotel is very good. It is within walking distance of Whitehall. Opposite the hotel is the Department of Energy. Next to it is Charing Cross. It is very close to everything. I booked a terrace room and noted that two adults and one child were available. When I arrived at the hotel, they said that the room could not accommodate three people and I had to book two rooms? ? ? I said I had noted it and the order was approved. The hotel said that the room was too small to accommodate three people, even if I paid more (later it seemed that the room was very large). We had to book two rooms for more than 8k. Later, under the coordination of Ctrip, we booked two connecting rooms, and Ctrip also made up the difference. The room was really large in this area (see picture). I don’t understand the hotel, but my impression of Ctrip has really increased. Now I must use Ctrip when booking a hotel. Later, I extended my stay for two days. This time, the hotel said that three people could stay in one room 🙂 It’s really a changeable hotel. [Service]: The front desk service is quite poor. On the first day, there was an Asian non-Chinese person. He was very wooden and did not show any empathy for the travelers who were already very tired but could not check in. His voice was like a mosquito, hey. When I paid the deposit by credit card, I tried to swipe it twice, but my credit card received an email reminder that I had paid more than 500 euros (more than 4,000 yuan). Then the front desk said it was impossible, and then I went in and asked the finance department for about 10 minutes and they said that the payment was indeed made. I was really speechless. Later, when I checked out and extended my stay, I was asked for my credit card information again. When my credit card was taken away for a short time, I was really worried because I was afraid that they would steal it. In short, although it is a long-established luxury hotel, the front desk and concierge are very difficult to describe and unprofessional. The people in the engineering department are very good. They came to help fix something in the room. Their attitude and service are also good. This is the only service staff who felt proactive and enthusiastic during the few days I stayed. [Restaurant]: I had a buffet breakfast for one day. I chose an English breakfast for 40 pounds. It was okay. The taste was satisfactory. In the next few days, I had breakfast at Caffe Concerto next door, facing the theater. It was really great, but the portion was too large. Don't order too much. [Hygiene]: The hygiene is fine, very clean, and the facilities are also very good. The two-room family room is expensive but it is indeed very comfortable to live in.

I don’t like to write reviews very much, but I really want to write about this hotel seriously to make it easier for Chinese people to choose. The location is particularly convenient, with Big Ben, the London Eye, the National Gallery, etc. within walking distance. For public transportation, there is a subway station within a 6-minute walk and a bus stop in front of the hotel. The hotel is small but exquisite, with five-star hygiene standards The bedding is comfortable, I like the softness of the mattress and pillows, and the wrapping is very good. It was easy to fall asleep, but I was a little tired when I woke up The service is very good, enthusiastic and patient. There is a beautiful cafe called Caffe Concerto next to the hotel, and the breakfast is also good. We had it for two days in a row. The famous breakfast restaurant the Wolseley is not far away, it’s great! Overall, highly recommended! ! Especially the best choice when visiting London for the first time

The room decoration is very exquisite. A design style that combines classicism with modern humor. Revealing the emphasis of the Renaissance, yet modern and fashionable.