London Kings Cross

outrageously expensive. takes advantage from the fact that location is just perfect.

Room was a twin and not the double we booked. The room size bore no resemblence to the pictures when booking. The room was very stuffy, no opening window, and had noisy air con. Check in was confused, used self service, which then requires you to go to the back of the ever lengthening check in queue to get your key to the wrong room! Staff were overwhelmed, and corridors were a safety risk with overloaded laundry carts - any evacuation of the hotel would have resulted in panic. Kettle in room leaked badly and was lucky not to get electrocuted. Final morning had staff member knocking on door to check if we had left despite being over an hour before check out. Only enthusiasm from staff member was trying to counter my complaint of experience, but they quickly fell silent when I mentioned queues at check in. Had to ask for access to complaints procedure. On line complaint procedure only gave option to select a German hotel, and finished off with a 35 day target for investigation- really backing up their guarantee of a good nights sleep! Restaurant was dirty and literally held together with tape. I recognise how difficult hospitality is, but Premier Inn have lost the plot.

Very central Hotel next to Euro Star terminal. Good departure point to all London worth to see places. Next to Harry Potter studios Bus departure/arrival from King's cross. Nice breakfast and bar restaurant at the hotel if needed. Stayed with wife and 14 years old daughter for 4 nights.