Room accommodation: The room is clean, spacious and comfortable. The view outside the window is very bright and bright. All kinds of facilities are complete. The free strawberries are very sweet, but the sound insulation is not very good. At night, someone was making a lot of noise in the corridor. It was very clear in the room, so my mother didn't sleep all night. For this kind of noise, no staff has been stopping and persuading. It is positioned as a high-end hot spring hotel. In this case, this kind of unguided and unmanaged situation should not occur. The experience is poor in terms of details. Hot spring accommodation package: The main reason for staying at the Piyanshan Hot Spring Hotel is to experience the hot springs here, so I bought a package of hot springs and accommodation. In terms of price, this package is discounted and is more cost-effective for family travel. Hot spring environment: There are a lot of green plants in the hot spring area, and a large number of them are real plants, and there are no plastic plants. This experience is very good; the hot spring area is very large, divided into two floors, one floor and a half floor of recreation areas, and there are seven or eight pools outdoors. Generally speaking, there are many pools, but they are very cramped during holidays. Some special pools are very small, but there are seven or eight people sitting in them, as if they are cooking dumplings. This is not only because of the large number of people, but also because many pools have been closed and unavailable for use due to water changes and cleaning. For example, I have never seen the milk pool open during my stay.
Hot spring service: The hot spring service experience is very bad. Sometimes the details of the experience have a great impact on the perception, especially in the case of high-end hot spring hotels. The added value and emotional value of the service are already part of the purchase of services. If the service cannot keep up, it is no different from the public hot springs. First, the staff in the pool area have no sense of guidance, and no one cleans the water stains on the ground. The slipping situation is very serious. The accumulated water is very unfriendly to children, the elderly, and people with bad waists and legs. Even in areas where hot springs use a lot of water, anti-slip and cleaning of accumulated water are still very important. Second, the staff who distribute bath towels indoors strictly control the use of bath towels. Even if your hair is always dripping with water, even if your bath towel is completely soaked, they refuse to change bath towels for tourists. This is something I have never seen before. In other hot springs, as long as the towels are wet, the service staff will take the initiative to replace the towels for customers. In this hot spring, only one towel was issued, and I have never seen a towel. Even after I explained the situation, they still refused to replace the towels, which greatly affected the service experience. In addition, the use of wet towels can cause customers to catch colds. I think that the lack of towels and the lack of equipment for washing and drying are not the responsibility of customers, but the work that the store that opened the hot spring bath should be fully prepared for. In other words, sending a staff member to watch over the distribution of towels, like the leader's review, but still refusing to issue towels after three reviews and three questions, will not solve this problem. Of course, if this is a decision made by the staff without authorization, then I hope that management will be strengthened. The detail experience is very bad in this regard. It is very normal for hot spring towels to get wet, and it is incomprehensible to restrict the use of towels. Compared with other hot springs that provide water and snacks, the service details of limiting the use of only one bath towel... is even more uncomfortable... Especially when the floor of the steam room is hard and there is no pillow, a dry bath towel is more important for patients with lumbar disc herniation...
But there are also very good points, such as the storage of hand cards, which is convenient for customers to travel around the hotel, and can extend the time and number of hot spring baths, and can experience the outdoor hot springs and scenery again at night. I am very satisfied.
That's all.
Original TextTranslation provided by Google