Wyndham Nankunshan Reviews

The room was clean and hygienic. The adults really enjoyed the mini pool table, and the kids were obsessed with the slide! 😄 We also had a perfect view of the fireworks show at night! A delightful trip!

The water attractions are abundant, and the suspended infinity glass pool is very photogenic. Lifeguard Master Chen is very dedicated, and even during the Mid-Autumn Festival holiday, the crowd wasn't too bad. Front desk staff Bailey was very nice.

The housekeeper was very nice and provided excellent service. Overall, the hotel is a bit old, and the carpet in the hallway on our floor had a strange smell. The water park facilities could be more diverse, but the pool water was clean. The hotel's Mid-Autumn Festival event was well-organized and offered good service.

Everything was pretty good. Check-in was fast, and the facilities were abundant. My kids really enjoyed themselves. Our butler, Vava, was also very attentive, always asking if we needed anything. The pool water was quite comfortable too.

The room was very clean, and thanks to Bailey at the front desk for the warm hospitality.

A few families traveled together with their grandchildren, and the kids had a blast at the children's water park.

We booked a 3-bedroom, 2-bathroom family room. The room was very clean and all the toiletries were fully stocked, including separate bath towels for children, which were all new. Our dedicated customer service manager, Vava, kept in touch via WeChat to see if we needed anything or any help, eliminating the need to call the front desk. The service was very convenient and thoughtful. Most importantly, the kids had a blast!

The room was quite clean, and the breakfast buffet offered a good variety of choices. There were so many tourists during the summer holiday. The butler service was excellent, proactively providing reminders for everything. Overall, 5-star rating!

This hotel is perfect for family trips with kids! Our butler, Bailey, was super nice and kindly arranged a free bed rail and crib for us. The service was excellent. The water park, hot spring area, and infinity pool kept the kids entertained and happy. Highly recommend!

The hotel boasts excellent facilities and cleanliness. It features both indoor and outdoor hot spring pools, a variety of kids' play areas, and diverse dining options, catering to all types of guests. Highly recommended! 👍👍

This is an excellent family-friendly hotel. The staff member, Vava, provided exceptionally thoughtful service. He proactively anticipated our needs and offered information before we even had to ask, making us feel truly at home. His smile was incredibly infectious, giving the impression that he genuinely cared about our enjoyment of the hotel's services, rather than just performing a job.

This time, I booked the Peter Pan family room (this themed room is an end unit). The room was quite spacious, with toys and a hot spring, which my child absolutely loved! 👍 Cons: There was a musty smell in the corridor and some damaged areas. (P.S. There are only four elevators, so the wait can be very long when it's crowded on Fridays.) The front desk service was mediocre. When checking in, I asked for help to combine beds and install a bed rail, and the front desk staff told me: 'Call the guest service center once you're in your room.' 🤦‍♀️ The room's cleanliness was average; we found hair on the toys, clearly not cleaned. The bathroom floor and walls also looked a bit yellow. Perhaps it's because the hotel has been open for a while..... Also, there's a paid amusement park that costs 85 for all-day unlimited entry (it's very small; the hotel's free one is even smaller). When buying tickets, the staff didn't tell us about a 48 single-entry option, so the pricing felt opaque... Pros: The hot spring and water facilities are in the building next door. This building seems to be newly built, and it's cleaner than the hotel itself. 👍 There's free tea and watermelon within the resort. That's a plus! 👍 We went on a Thursday during the summer, so the crowds weren't too bad, and the water park attractions were a good experience (suitable for young children and seniors; my middle schooler found it boring). 👍 The buffet breakfast and dinner had a good variety, and the quality was decent (the breakfast rice rolls were delicious! The soy sauce was essential!). 👍 Overall, for this price and experience during peak season, it was okay. 😄

Kid-friendly paradise! This hotel is a perfect staycation with kids – the water park and hot springs are a one-stop-shop, and the little ones never want to leave. Our butler, Emily, provided excellent and thoughtful service. Super great value for money!

The hotel experience was great! The facilities were comprehensive, offering something for both adults and kids to enjoy. The hygiene was also excellent; both the rooms and common areas were very clean and tidy. Overall, I was extremely satisfied and will definitely be back again!