Joselynn alejandra
October 3, 2021
The experience there was terrible, arriving they told us that there was no restaurant service because they were undergoing renovations so we would not have lunch (lunch that had been included in the reservation and they never notified us before booking) the room was clean, we wanted to go to the The beach was super dirty, a lot of trash, there were no lounge chairs, no cabins and nothing of what you see in the photo! I booked because of the photos they have on social networks but it is pure farce and filters! I told the receptionist that they were not going to take anything from the attractions and she told me that not because of the remodeling or that probably the next day yes and that they were going to check the restaurant if there was one, and if not the owner was going to make us a discount or refund ) So we had to go somewhere else where we could be on the beach and eat, LUCKILY I only booked one night (it was going to be 3) thank God not! The next day it was almost 1 o'clock and they were just going to clean the pool so we couldn't even get in the pool or sit in a chair on the beach!! The pool shower didn't work and the bathrooms were out of service! There was absolutely nothing! I commented again that they would please bring us something to the beach to sit on and I don't know if it was the dream that was there or someone else but they told me that they were going to bring them down! THING THAT NEVER DOWNLOADED ANYTHING!!! If I had known I wouldn't see anything at the hotel Obviously I wouldn't book, the only good thing was the bed and the view! I DO NOT RECOMMEND IT!!
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