Shannon
August 25, 2023
Front desk attendant not very personable. Asked how many keys to the room, told me to put my credit card in for payment and that was it. Didn’t tell me my room #, so I looked on the card he gave me and didn’t tell me there was an extra charge added for incidentals(not the normal $50 charge, there’s is based on a percentage ??) Did not know they offered breakfast(at an extra fee) until we saw guests eating the next morning when we left. Did not give us any information on pool or hours. Needs to be better trained on customer service and relaying information to guests.