Maria
October 30, 2023
It was a anniversary gift and was supposed to be a romantic nice and peaceful stay but yesterday as we were trying to relax and enjoy our last day after breakfast the fire alarm went on all over the hotel, it was incredibly loud and very disturbing specially in the main room, so bad we had to evacuate the place both of us with acoustic trauma, headache and significant anxiety, we called the lobby first to find out what happened and they just said it was all good, it was a test from maintenance and they couldn’t stop the alarm so it was kept on. We left very disappointed, with no real answer no explanation or apologies. As we left the saw the firemen squad at the venue, they were at the place as well. Again no answer was provided we left the place with the alarm still on. I can’t describe the horrible experience we had it ruined the whole trip we got back to Boston with ear pain and tinnitus. Terrible costumer service.