This is my most honest feedback as a Golden Diamond member. I never give negative reviews. I am going to give this hotel the worst negative reviews. Please avoid it! Totally unworthy of five diamonds! It’s not proportional to the price! There was no one to greet guests at the door, and they watched guests unloading their luggage with cold eyes. The staff had a bad attitude. On the day of check-in, the temperature was 4 degrees Celsius. There was no air conditioning in the public space and the restaurant did not turn on air conditioning. Everyone in the restaurant service staff was wearing a coat, and the guests were so cold that they wore down jackets to eat. . There is no shelf in the room to store luggage, so it can only be spread out on the floor. The tissue box next to the bed contains toilet paper. The safety bolt of the door is broken. The ceiling light in the corridor of the room is not turned on. The shower head in the shower is very wet. It's small, and the toilet is very difficult to flush. At night, the disturbing sound of chairs being dragged on the ceiling will wake you up. It may be the noise of the equipment, which cannot be solved. The hotel really went to the extreme in order to save costs. The most annoying thing is that the hotel manager withdrew the original compensation plan he proposed after the guests checked out and did not do any after-sales treatment. As a five-star hotel, he went back on his word and did nothing. Xin, the way he handles things is not as good as that of a three-year-old, which is incredible. Luoping is a beautiful place where you can enjoy rapeseed flowers, but there are local people like this who ruin the image of their hometown. But we must also recognize the work of Ctrip’s after-sales team, who actively contacted and solved problems, and saw the efforts of Manager Zhang. But I hope Ctrip will improve its control over suppliers and not disappoint and dishearten your loyal customers.
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