Hotel Ilunion Atrium Reviews

Very good and modern hotel. Ideal for business trips due to the location and quite good for tourists, it takes around 40 minutes using metro and bus to get to the main sightseeing locations.

The hotel is high-end, clean and hygienic, the rooms are very comfortable, and the price is reasonable. Worth recommending

I have always stayed at this hotel and I have never had a complaint but it is true that this last trip the cleanliness left a lot to be desired... and it seems strange to me since as I say it is my reference hotel and I have always been delighted Another thing to say is that they don't have a cafeteria until 11 in the morning and there isn't any type of snack after 12... there are people who work and those things would be easier for us. It must also be said that they allow you to call any company food delivery

Nice hotel, well located and with all the amenities

Great service (except for the bar, waiter was a bit busy and not very attentive, food was not to our liking but maybe it is a matter of taste), rooms were nice and large enough, walls are quite thin and neighbors were very noisy, breakfast was very good (too bad it repeats itself every day... please change the variety) front desk were great. Location is a bit tricky as it is quite far from center and cab cost 15-20 euros depands on rush hour. On the other hand closer to airport. (Cab from air port anywhere are 33 euro flat, to the airport it was also around 15 euros). Elevators were quite slow and we normally waited quite a bit to use. Overall it was a great stay and I highly recommend.

The hotel is beautiful, they have a gym with shower and the staff accommodates people that need early check in. The location is not very walkable so we needed Ubers everywhere. The breakfast they have is awesome and we enjoyed our stay. My only complaint is the cleaning part. The room/ bathroom was kind of dirty and we just didn’t feel as good because of that. The staff of the hotel was extremely helpful and amazing and we love Al of them.

Lovely hotel, brill shopping centre near the hotel. Overall 10/10. Breakfast could have been more diverse but nonetheless lovely.

The property seems modern and well maintained. Rooms have a funny smell, maybe from the type of cleaning product used. but the are clean. Breakfast is served very nicely but the staff is seems undertrained. The first morning, from the moment we walked in, the gentleman attending, rather that orienting us where to sit, he waited until we picked a table to shout from the entrance that the particular section was closed. Shouting, in an empty restaurant. Second day, my daughter finished breakfast and was eating a plain croissant when my wife instructed her to rush to the room and grab her things to leave, which she did with the half eaten bread in hand and mouth full. The same ill-mannered person from the day before, went after my underage daughter, halfway to the elevator and grabbed her arm to tell her that she could not take food from the restaurant. She came back to my wife and sat down to finish the piece of bread. I did not deal with this at the time and with hotel management because I just learned about this after the trip but sincerely hope that this message reaches the hotel.

Booked this at absolute last minute after my rental accommodation cancelled just after landing in Madrid. Got a really good deal and was really happy with the hotel. 53 bus stops just around the corner and takes you straight into Madrid centre and runs every 10 minutes. Hotel itself very high quality. Did the buffet breakfast on 1 day and it was very good with lots of choice. I'd definitely stay here again and recommend to others. Good quality gym too

I totally love this hotel since it’s lobby is beautiful and the staff are always friendly .. The rooms are pristine, the area is super safe that you can stroll and find dining options available at a reasonable walking distance and the airport is nearby. 💯 recommended!

This hotel is located in a quiet and safe business / embassy district. It has a spacious lobby as well as a large patio. Our suite had large windows that was the entire northside of the room with ample lighting and great views of the city. The staff (reception and house cleaning) are very accommodating with requests. This is especially true with Ivan. He went out of his way to fulfil our requests and questions . We were especially pleased with his friendly and professional customer service skills as well as his multi linguistic abilities (French, English, Spanish). There is a great shopping centre 5 minutes walk away for all your shopping, dining and grocery needs. For those that don’t mind exploring the city by walking - this hotel is for you as it’s a safe walk from the outside of the busy downtown core that houses the famous Retiro Park, Royal Palace, Prado Museum and much more!

Check in was fast and easy, front desk personal was very helpful and nice, the room was very warm during our stay and we started sweating during the night and had to open the balcony door for coolers air to come in, breakfast buffet was great and had a lot of options.

Great stay and breakfast. Location is just a little away from city center.

I stay was awesome I have no complaints. The staff tried their best to make sure that everything was comfortable. The place was clean, and the service was outstanding.