Bay la Sun Hotel and Marina - Kaec

The hotel staff is probably one of the best . When I wanted things I was not told by anyone “this is not my job”. Everyone was forthcoming All I had to do was to see someone with a name badge of hotel, make a request and done. Here are a few names … Hassan in banquet who ensured our meeting went smooth… he was there at 0745 and carried that energy and smile till 9pm. Also Mahmoud , he eventually knew I wanted fresh ginger tea very frequently. Like a magician he wud see me and make one for me Some more names Abdul Haq , Naushad , Rana, Mostapha, Rami , Zaheer and Naeem with rebeka. Special shout out to Arsalan ! Thanks for the multiplug and almost gifting it to me . I am sorry I forgot the names of the senior managera… just goes to prove how empowering they are and have developed their people Miss their magic now

I would like to take a moment and a few to write a review of a wonderful experience my wife and I had at Bay La Sun. To begin with, we had booked a room with a normal city view from the 14th to 16th July for our 1st anniversary, but due to an extreme rare problem that occurred within KAEC, the hotels and other offices had to shut down those 2 days and we had to return back to our city on the 14th itself. The judgement is not made on the mishaps that happens, but on how they handle the mishaps, the hotel manager Mr. Raed Aljahdali understood the significance of this matter and took care of us really well that he compensated us with a better package the following week from 20th - 22nd July which included a better view (sea and marine view), a honeymoon package, 4 games at the Bay la sun club and a late check out, all of it was free of cost with a variety of delicious breakfast. A very hospitable and a true gentleman who knows how to keep the respect intact of a 5 star hotel which Bay la sun is. Other than him, Mr. Hamza Alghamdi the receptionist, Mr. Feyaz Anver the supervisor of house keeping and Mr. Bachu the house keeping staff had given us a service of a very exceptional one. I would definitely recommend anyone visiting KAEC to stay at Bay La Sun and enjoy the services they give to their customers. Thank you Bay La Sun for a great weekend getaway and a great 1st anniversary my wife and I had.

the hotel staff will be attentive (or at least available when I need them) and courteous. Huge hotel no-nos for me consist of rude, unavailable, and/or disinterested staff, dirty linens and/or silverware, and poorly maintained bathrooms. I think that these are basic things that are easy to rectify!

Nice stay and nice staff Beautiful place and I recommend

Not the easiest place to get to. Trains from the airport run intermittently and an uber ride is expensive. If you get the train- You still need to get a taxi to the hotel and they are not reliable. The hotel needs more elevators, especially if it’s busy. Restaurant food is repetitive but good and the staff are attentive, especially Abdo - thank you for the coffee! Reception staff struggled with English.

The property is outstanding and good as very good. The washrooms are large and convenient. What’s interesting is that the shampoo is like mercury ( texture wise) and conditioner was dark blue / purple .. very intertwine and worked very well .. interesting Very opulent property. But one of the two elevators didn’t wait two days we were in the hotel making waiting tor elevator longer than normal

This was a lovely one-night stay and a lovely hotel. Clean and comfortable, with EXTREMELY nice staff and beautiful views of the Red Sea. There were only minor negatives, which means I wouldn't stay for more than a day or two, but it is fine for a short-term stay. First, it's located in a very beautiful area with absolutely nothing to do. This isn't the hotel's fault, the area never developed as planned. But the hotel itself has no amenities - they have a men's gym, but nothing for women. Since you're in the middle of nowhere, it would be nice to have a spa or lounge or something. If you do want to go to the small grocery store or limited nearby restaurants, the only transportation is an expensive hotel taxi, which can cost you about $100 for a mile or two. They also didn't have a coffee machine, which made it seem like a small motel rather than a 5-star hotel (they said the only way to get a coffee machine was to upgrade to an executive suite - weird in a modern expensive hotel). Finally, the bathroom had no fan or ventilation, so it stayed foggy and wet from our showers for the entire time we were there - if we opened the door it made the rest of the room foggy. This is fine for two days, but more than that and it would have been annoying. Other than these things, loved the experience. The food was absolutely delicious, much better than hotel food. Even though we stayed in Ramadan, the room service was fully available and great. Would stay again for a short term visit.