We have arrived at 7am knowing that we will have to wait to check in until 12 max, which was okay but they also told us that there is a high chance we will get our room earlier, however what happened after… check with the receptionist at 10am if we can maybe check in earlier, she said unfortunately no please try in an hour, so while we were waiting, a family who arrived at the same time from the same travel agency got their room, so I went again and ask if it’s possible to check in, the receptions laugh at my face and said ‘no’ and that we will have to wait until 2pm to get the room. They took our luggage so we didn’t have access to any of our belongings, they never even asked us if we need anything, they just basically told us to wait… Been travelling for quite a time and never came across such a rude and unfriendly receptionist. Felt a bit discriminated for being polish, no respect for the other person whatsoever. On top of that the place is dirty and didn’t even got a decent room. First day of the holiday and you have to spend it just waiting and worrying with no information.