I recently had the unfortunate opportunity to stay at Thalassa Boutique Resort, and I must say it was a truly disappointing experience. From the moment I checked in, I encountered several issues that left a lasting negative impression. First and foremost, the rooms at the resort were poorly designed, resembling decks that shook with every step. This constant shaking not only caused discomfort but also resulted in headaches throughout my stay. It was far from the serene and peaceful environment I had expected. To add insult to injury, my breakfast experience was nothing short of a nightmare. Despite having breakfast included in my package, I was surprised to find no buffet or selection of options. Instead, we were instructed to choose our food from a menu. While this seemed manageable, the waiter named KC (Durga Bahadur) made the experience unbearable. He rudely admonished me for ordering what I considered to be a reasonable amount of food, making it seem as if I were wasting precious resources. His condescending tone and attitude were completely uncalled for, and I left the table without eating due to the insult I had just faced. Seeking resolution, I promptly reported the incident to the reception, hoping for a meaningful apology or some form of compensation. However, all I received was a mere apology and a promise to address the situation with the waiter. There was no offer to have breakfast delivered to my room or any attempt to refund the money I had paid for the breakfast. It left me feeling unheard and undervalued as a guest. My disappointment only grew during the checkout process. I requested a written apology from the waiter, and the staff assured me that they would provide one. However, when I confronted the waiter about his behavior, he shamelessly lied about the number of dishes I had ordered. It was an audacious and blatant attempt to cover up his previous inappropriate actions. Later, someone from the hotel explained that they have a policy against wasting food, which supposedly justified the waiter's behavior. However, this explanation does not excuse the disrespectful treatment I received. It is simply unacceptable to make assumptions about guests' eating habits and single them out for such demeaning remarks. In the realm of hospitality, Thalassa Boutique Resort failed miserably. The staff's lack of professionalism and the management's inability to handle such situations reflect poorly on the establishment as a whole. As someone who has stayed in hotels around the world, I have never encountered such a degrading experience. I cannot, in good conscience, recommend anyone to stay at Thalassa Boutique Resort. The treatment I received was far from what one would expect from a reputable establishment. It is disheartening that my Goa trip, which should have ended on a positive note, was tarnished by this unfortunate experience. In conclusion, I implore the management of Thalassa Boutique Resort to take immediate steps to rectify
Very Good
46 Reviews