-1000/10!! 😡 I booked this hotel for 3 nights, but I cancelled immediately after seeing the room. At first, I was assigned to Room 401. I complained about the condition of the room, and the staff offered me another room — Room 601. Unfortunately, it was still the same and even worse.
The room was absolutely filthy and smelled terrible the moment I walked in. The odor was strong and unbearable, making it uncomfortable to even stay inside. 🤢😵💫 The bed was extremely old and clearly overused. It did not feel hygienic at all. 🤮 The mattress looked worn out, and the linens did not seem properly cleaned.
The floors were visibly dirty, the walls had stains and cracks, and even the curtains were dusty and unclean. The room felt neglected and poorly maintained.
There were insects crawling on the walls and dirt in multiple areas (I have photos as proof). 🤢 The overall cleanliness was completely unacceptable and far below basic standards. ITS GROSS!!
What makes it worse is that the photos shown on Trip.com look NOTHING like the actual room. The pictures are very far from reality and feel misleading and deceptive. I don’t know if the owner and staff are aware of the condition of their rooms. When I informed the receptionist that the room was dirty, she seemed surprised, which made the situation even more concerning. I have already reported this hotel.