Normally, I rarely give a bad review to a hotel, but the Sheraton Maoming Romantic Coast Hotel really disappointed me. The service I could experience was not worthy of the name of a five-star hotel.
First of all, when we first checked in, the hotel upgraded our room type. We were still very surprised at that time. The high-floor sea view suite had a great view! I give a good review here! But the subsequent hotel service was a bit surprising:
1. The hotel's hot spring did not provide towels. The answer was that there were too many people on May Day and they did not prepare so many. You are a five-star hotel, and it is not the first year of opening. Are the facilities for receiving customers not ready?
2. I booked a package with pick-up and drop-off. Before departure, the hotel called me to confirm the scheduled bus. When we arrived at the hotel to check in, we clearly told the front desk that we would also take a car to go out on the day we left. How did we know that when we were going to take a car on the second day, the front desk said that I did not make an appoin**ent in advance, and we had to find the hotel manager to communicate for almost an hour before arranging a car to go out.
3. We left some items at the hotel. After checking the room, the deposit was returned to the account, but no one contacted me to say that we found any missing items. It was not until the evening that we found out and called the hotel to ask them to check that they said they found it. Normally, even if the B&B finds that the customer has left some items behind after checking, they will contact the customer immediately. However, I stayed there for more than three hours from the time I checked out to the time I left the hotel, and I did not receive any information. This is very speechless.
The above feedback is the actual situation. As a senior tourist, I gave the hotel a little advice, hoping that the hotel can improve it and give subsequent guests a better stay experience.
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