Sofitel Marrakech Palais Imperial & Spa Reviews

Response from Property: Dear Mr Xian,We are sorry to hear that your experience at reception did not live up to your expectations. We apologise for any inconvenience this may have caused.Regarding the issue of taxes, we would like to clarify that the amounts displayed on booking websites, such as trip.com, are often quoted on a per person per night basis. Therefore, the amount you have quoted (MAD57.2) may reflect the total tax for your stay, taking into account the number of people and nights booked.However, we understand that this can sometimes be confusing, and we are committed to improving communication on this issue. If you have any specific billing concerns, we encourage you to contact us directly so that we can review your file and resolve any issues.We would like to assure you that we take your feedback seriously and will implement measures to improve our services and avoid future misunderstandings.We appreciate your understanding and look forward to welcoming you back in the future with a more positive experience.Sincerely

Response from Property: Dear Khaled,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and that our service, amenities, and breakfast options met your expectations. We hope to welcome you back soon for another fantastic experience!

Response from Property: Dear Guest,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay, and we appreciate your honest feedback.We're truly sorry to hear about the delay during your check-in and the mix-up with your reservation. Your experience does not align with the high standards we strive to maintain, and we understand how frustrating this must have been for you, especially on such a special occasion like your anniversary.We are grateful for your recognition of the manager's efforts to address your concerns and make your stay more enjoyable. We will certainly share your kind words with them, and we'll also review the issues you raised with our front desk team to ensure that such lapses in service are addressed promptly.Your feedback is invaluable to us as we continually work to improve our services. Please know that we take your comments seriously, and we will use them as an opportunity to enhance the guest experience moving forward.We hope to have the chance to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,

Response from Property: Dear Guest,Thank you for your comment following your stay at the Sofitel Marrakech.It is with great pleasure that we receive your compliment, which we will be sure to share with our entire team.We look forward to welcoming you again soon.

Response from Property: Dear Guest,Thank you for your comment following your stay at the Sofitel Marrakech.It is with great pleasure that we receive your compliment, which we will be sure to share with our entire team.We look forward to welcoming you again soon.

Response from Property: Dear Guest,Thank you very much for your positive review! We are delighted that you enjoyed your stay with us. We always strive to provide exceptional service and quality accommodation to our guests. We look forward to welcoming you back on your next visit.

Response from Property: Dear Customer, We thank you for your comment following your stay at Sofitel Marrakech It is with great pleasure that we receive your compliment which we will not fail to share with our entire team. We look forward to welcoming you again soon.

Response from Property: Dear Sir, We are delighted to read your complimentary and sincere review of our hotel. Thank you so much for taking the time to share your experience, it means a lot to us. We are delighted that you enjoyed our magnificent garden, carefully maintained to provide a pleasant setting, especially at sunset. It is always a pleasure to know that our customers find an atmosphere conducive to relaxation with us. We are particularly proud of your special mention of So Lounge and our exceptional chef. We are delighted that the culinary experience lived up to your expectations, and we will pass on your greetings to the chef who makes every effort to take our guests on a journey through a unique fusion of Moroccan and Vietnamese flavors. We hope to have the pleasure of welcoming you again soon to provide you with new memorable experiences. Yours sincerely,

Response from Property: Dear Customer, We thank you for your comment following your stay at Sofitel Marrakech It is with great pleasure that we receive your compliment which we will not fail to share with our entire team. We look forward to welcoming you again soon.

Response from Property: Dear Customer, We thank you for your comment following your stay at Sofitel Marrakech It is with great pleasure that we receive your compliment which we will not fail to share with our entire team. We look forward to welcoming you again soon.