Iberotel Costa Mares

I went alone because I had a diving trip. The hotel was beautiful and the service was really good. They remembered my name and how I like to make eggs for breakfast. Everyone was very friendly and I didn’t even leave a tip. Room The towels inside were also folded into cute little animals. I couldn't bear to leave after staying for three nights. I was probably the only Asian face staying there at that time, and the daily buffet was also delicious.

The hotel restaurant service is very good, the staff is very enthusiastic, and the food is the best I think among these hotels in Egypt. But the front desk service feels too rigid and not flexible enough. When I arrived at the hotel, it was already 5 pm. The room I booked was a basic room. Because there were 2 adults and 2 children, they said that this room type could not be accommodated, so I had to cancel the order and re-order a family room. I asked if I could directly make up the price difference and upgrade the room type, but I was told that it was not possible! I had to find Ctrip customer service, cancel the order, and re-order. After all this trouble, we didn't check in until 6:30. You know, I came directly from Luxor by charter after visiting the Valley of the Kings and Habu City that day. I had been in the car for 5 hours... I re-booked a family room and paid more than 100 US dollars in taxes. The next day, they called me to pay an additional 25 US dollars. Through the translation software, they said that the 25 US dollars was because my room fee was not paid directly to them, so when they collected the room fee from the platform, they would also incur a 25 US dollar handling fee, which I had to bear... Well, I paid it again, and I don’t understand why it was not collected all at once yesterday? Ctrip's service is really good, I have to give it a thumbs up. I called them and they responded quickly, helped me handle it, and even compensated me for the price difference!

It's really good for a seaside resort.