Odalys City Marseille Prado Castellane

front desk staff is helpful and polite . I wonder why they store the mop+pill+cleaning stuff inside the closet, thus, I dare not hang up my clothes.

I am writing to express my disappointment with my recent stay at your hotel. Unfortunately, my experience was far from satisfactory due to several issues I encountered. Firstly, I was assigned a handicap room despite not requesting one, and when I asked to change, I was informed that it was not possible. Additionally, my request for a possible room upgrade was also denied. Moreover, the bathroom drain was clogged, causing water to accumulate. I had to stop showering multiple times and wait for the water to drain, which was highly inconvenient. Furthermore, the mattress on the bed was in poor condition, leading to an uncomfortable night's sleep. I hope you understand the frustration and inconvenience this caused during my stay.

We booked this mainly for the location near the stadium for the rugby world cup match and arrived by private car. One clinching factor whilst booking was the availability of carparking - this was stated on the booking voucher as 'Indoor car parking - allocated on arrival', quite a necessity given Marseille's reputation. On arrival we found that the car parking no longer existed, a fact we had not been made aware of. We were forced to either park on the street or use the local city car park at €30 per day - not a small charge! The receptionist was completely unsympathetic The literature in the room mentioned the hotel carparking facilities at €15/day and one door in reception was even marked 'Park Garage'. The breakfast was distinctly average, with much of the offerings having run-out by the time we got to breakfast - not late. Overall I would not recommend this hotel. The location was good but the whole experience was decidely average-to-low.