Guest User
January 31, 2023
We arrived early evening on Friday and received a lovely welcome after a long journey. We were soon shown to our room which was spacious and well appointed, so far so good. For dinner we were asked to choose from the set menu, which I assumed was due to the time we had arrived. The set menu was quite basic and uninspiring but hey ho carried on. Chose the mozzarella balls which were reasonable nothing to write home about (remember this is a 5 star place). Next came the chicken schnitzel, perhaps I'm being picky but at a 5 star hotel I think I have the right, a schnitzel is fried in butter not oil that is why they taste so nice, oil doesn't work so it was bland and boring. Next I had what was advertised as a baked cheese cake. I've had a few baked cheese cakes in my time so when I get crushed biscuit with some coulis and whipped cream in glass I'm not impressed. Is not a baked cheese cake simple as that. We then had to remind the waiter which wine we had chosen twice so he could bill us there and then as although we were staying three nights we couldn't open a tab so I went back to our room to get some cash as we also had to pay for water (5 star establishment). My partner ordered the rum pineapple, this was very difficult to eat with the spoon provided and I had cut it into bits for her with a knife and fork. Overall very disappointed. The team did make us a packed breakfast for the next morning as we were up very early to go on safari, which was fine. Next evening our waiter knocked on our door and asked us to pre order from the same lousy set menu as the night before. As you might imagine I was less than impressed and explained that under no circumstances would we be eating from that menu again. He conceded and we ordered from the ala carte. Slightly better, I had the chicken wings which were ok, my partner had the butternut squash soup (was this the same soup from the night before) we suspect so as it was highly viscous and could have attached wall paper. We then however got the chocolate tort which took ages to come, the waiter was run off his feet serving a whopping ten people. When it arrived it was horrific, as it was a mouse made from 'cooking' chocolate. Breakfast the next day limited buffet layout no butter, margarine!! hate the stuff. We were then told we could choose from an omelette or french toast as the kitchen was closing in half an hour (appalling). It takes 3 minutes to boil an egg but not even an option (remember this is a 5 star establishment). Dinner that night, chicken wings again (played it safe) partner butternut soup with a twist pieces of bread in it. I then had the oxtail which to be fair was nice, not lovely or great but nice. Partner orders the beetroot and chickpea fritter with dhal. Again forgive me if I'm wrong but doesn't a fritter mean fried in batter, not at the Nutgrove it doesn't as it came as raw beetroot arranged in circle no chickpeas or dhal just some standard dressing. The waiter also tried to serve us w