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Easy and thankfully an early check-in, which gave us much needed time to go visit Haram and attend to prayers. I had a 2 bedroom overlooking the haram on one of the higher floors, and it was special. Rooms are generous in size, well appointed with amenities, and 2 baths, which is great when you have teenagers who also need their own space. The hotel was conveniently located to Gate 36 of the mosque (about 8 min walk from door to door) and better for men than women who had to walk a bit further to their entrance. Apparently, the hotel offers shuttle services as well, but we didn't need to utilize it. With government requirements and regulations opening the time we got there, it was getting busier and can only imagine how packed it would be at full swing. Lots of groups and tour buses can be rather overwhelming to get lifts/elevators at times. Plus, with so many nationalities and languages, it was a real treat to try and communicate, so always be patient and have an open mind. Easy to order Uber services or taxi from front of hotel. Starbucks for coffee lovers are also available at lobby. Food/breakfast service was fresh and varied, and we never had issues with the service or the quality. Only issue came into play when I was overcharged at checkin for the room and although I caught it a few hours later and brought it to receptions attention, it took an agonzing number of follow ups and empty promises before it was rectified at checkout. Even then, it was like pulling teeth and nearly made us late for our departure. Although the hotel team tried to be helpful, just bear in mind that the concept of speed and efficiency is not the same as in NAmerica. Overall, I would still recommend this hotel, even as an AllAccor member. I personally wasn't offered any additional benefits which in the grand scheme would not really have made a difference given that we were visiting one of the best places on earth!

Firstly I would like to make very clear that there are two Movenpick hotels in Madinah which some reviewers seem to be mixing up! This one is part of the Accor group and the Movenpick Madina that we stayed in. It is BEHIND the Pullman Zamzam Madinah, which faces one side of the Masjid al Nabawi haram. So it is a couple of roads walk away from the haram on the opposite side to the female entrances to the haram. This is nowhere near five star standard. Due to the poor condition of the bathrooms and room decor I would say three is being generous. Despite its attractive entrance and reception this is a rundown hotel in need of refurbishment, in particular the disgusting bathrooms. The bath, sinks and tiles were old, stained and mouldy. This was made worse by the fact that the housekeeping was very poor. The rooms weren’t cleaned and towels not changed unless we requested this. The actual rooms were ok despite the tired looking furnishings and lack of cleaning. The receptionist who checked us in apologised for not giving us adjacent rooms, but we discovered we did have adjacent rooms, and both were triple rooms. The rooms were quite spacious with comfortable generous sized beds but the TVs had very poor reception and the wifi was appalling, regularly dropping out. The fridges in the rooms were tiny and barely cold. In fact they and the lights turned off whenever we took the key cards out! Because of the hotel location the view out of the window was depressing, a view of the main road. A nice touch though was that as well as a Quran there was a nice prayer mat in each room. On our first morning we went down to breakfast to discover that the female staff had already let some guests have breakfast for our rooms. The head of staff quickly resolved this apologising profusely. In fact apart from this confusion on the first day we found the restaurant staff to be very nice people. They always had a smile for us and the waiters always ready to assist. We were very very disappointed with the very limited cooked breakfast items - there was barely any variety and apart from on one day only vegetarian options. The pancakes were disgusting and tasted like long life ones from packets rather than freshly made. Very very disappointing. But the worst was that there was no fresh coffee!! Only sachets of instant coffee. How is this possible in a so called five star restaurant? There was a big unhealthy selection of pastries though. And the strawberry juice when available was nice. We tried to order room service in the evening on one occasion- the staff member (chef?) who answered the call was rude and told us some of the items were either unavailable or incorrectly described on the menu! On the whole staying at this hotel was a major inconvenience due to its location and at best it is a three star hotel. I would not stay here again.

Great hotel to stay, just behind the Masjid Nabawi. So many eateries nearby. Rate found on Trip.com was the cheapest. Even hilton.com can’t beat the rate offered by Trip.com

Great location just a block away from Masjid Nabawi near gate 37 which is a few feet away from blessed gate 1. Lots of near by shopping as usual with shops open till midnight. Hotel lobby is open and clean with dates and refreshing water offered all day long. Huge sitting area at the mezzanine level where families can gather. Breakfast was great with fresh eggs made to order, huge hot and cold selection. Manager of breakfast and his staff were super nice and very accommodating. Room service staff very friendly and also very nice and informative. But the best for us was the laundry service. For the days we were there, Alhumdulillah it rained daily which of course is quite refreshing and with a family of 5 we had lots of wet clothes. Unfortunately the clothes didn’t dry up in room air as quickly as we thought. So we requested the laundry service to dry them which they did ASAP given our flight time. One downside, we had two room as part of the Ambassador suite and one the small rooms AC didn’t work. Weather was cool but certainly needed AC. Had it been in summer, then it would have been unbearable.

All the hotels in the area have an andalusia theme... and this one was tasteful and comfortable. Location was fantastic to malls, food, and of course the mosque. Would definitely recommend staying here although to get a taxi was a bit difficult.

Customer service at hotel is extremely good . Staff at hotel very helpful . You feel welcomed . I would defiantly recommend it and would love to stay again on next visit .

Thank you for FAHAD in the restaurant for the excellent service On a été très content de séjourner dans cet établissement, proche de la mosquée Service de haute qualité Le personnel est à l'écoute

We stayed at Saja Al Madinah during our stay in Medina. There seems to be a mixture of reviews here so please take my feedback as a pinch of salt. We had booked a room for 5 adults and the room was spacious and wasn't cramped. The hotel location is very good and is close walking distance to the prophet's mosque. We found the rooms to be clean and tidy, what i loved about the room were the curtains which completely block out the sunlight. You wont have the slightest clue what time it is if the curtains are drawn. Overall, I enjoyed my stay and didn't experience any issues. Check in was swift. The only negative feedback i have is that the hotel was slightly pricey..

It is a good thing that you are not a part of the problem and that you are not a victim of the problem and you are not a problem because you are the one that has to be the good.

Good, clean and spacious suites with very well mannered staff. They have a cafeteria in the lobby where breakfast is served, not in the form of buffet but one can order a breakfast dish, with a drink and water (one for each). 5-10 minutes drive to Masjid-e-Nabawi by taxi, cost totally upto your negotiation skills. Al Rashed Mega Mall is just across the road but the road is so busy, please don’t even think of crossing it straight on foot. Either take a taxi (sounds weird) or walk down the lane till a crossing and then come back all the way up. During my stay of 3 nights, I couldn’t go there even once. On the lane behind, 10 mins walk away, you will be able to find all restaurants like tazaj, dominos, mcdonalds etc. Overall, a pleasant stay, 20-30 mins from Airport and Harmain Train Station.