3rd time staying at property. Something has changed with management of hotel. Front desk clerks, VERY RUDE and unprofessional. Immediately reported door lock broken to front desk. Chris-Bellman/Valet did a great job offering to look at door, since front desk said "you must not know how to use door". Chris confirmed the door latch clearly broken and notified maintenance to repair. This hotel is a great spot, but it now going down hill fast. The balcony had chicken bones and pizza crusts lying on deck. EXTREMELY DISAPPOINTED, this looks like the end of what was a great hotel. Ate at rooftop restaurant, the disappointing performance continued. Items on menu not available, expediting chef yelled out orders across restaurant to missing waitress, who was hiding in a dish storage area. Again, extremely disappointed from what was a great dinner location.