Guest User
June 13, 2025
This is, without question, the worst experience I’ve had in a Marriott property in over 20 years — and that’s saying something, given I’m a Lifetime Titanium member who stays 100+ nights per year. What makes this situation even more appalling is that seven days later, no one from the hotel has bothered to follow up with me — including the General Manager, who has ignored multiple requests to return my call or respond to Marriott corporate emails. To make matters worse, when I escalated the issue through Marriott customer service, I was met with a rude and dismissive supervisor, who seemed more interested in getting off the phone than resolving the issue. From the moment I arrived, the experience was shocking: the building was surrounded by chain link fences, the grounds were completely overgrown and disheveled — the entire property looked more like a neglected dump than a Marriott. I was even stopped by a security guard when trying to enter, which was not only off-putting but made me question whether the hotel was even operational. I waited 15 minutes to check in at midnight because there was no one at the front desk. When I finally got a room, the conditions were unacceptable, forcing me to switch rooms after midnight. The second room was only marginally better — still well below the standard expected from a Courtyard, especially for a loyal elite member. There was no restaurant availability, and absolutely no notice during booking that the hotel was undergoing major renovations — a material omission that borders on deceptive. But more importantly, I want others to know: this hotel is not up to Marriott standards, and neither is the customer service surrounding it. Avoid at all costs.
