Gautam
March 15, 2024
The hotel impresses with its stunning design, lush foliage, and inviting cafe, but the experience is marred by notable issues. Rooms are spacious and modern but not as clean as expected. Service falls short, especially in billing; minor room service charges can't be added to a "credit account," and AMEX is accepted at the front desk but not for room service. Basic amenities like shampoo were unavailable upon arrival, and staff responses were dismissive, exacerbating the discomfort. Additionally, noise issues from plumbing and adjacent rooms detract from the peaceful ambiance.
The hotel also falsely advertises a laundry service, causing inconvenience as I had to find external services at a lower cost. This misrepresentation questions the reliability of their offerings. Furthermore, the bar's consistent closure and the policy of charging for water in high-priced rooms are puzzling. The neglected pool adds to the drawbacks.
Overall, while the hotel has potential, it needs significant improvements in customer service, amenity consistency, and facility maintenance. Addressing these could greatly enhance the guest experience.