Hotels near JCPenney, Metairie

The front desk staff was super nice, the room was clean and the location was good. It was convenient to go to Downtown and there was a shopping center next to it. Breakfast is American, but it is OK, overall recommendation.

Clean and nice room but not all rooms have microwave and fridge. Service could be better. No ice machine or beverage machine but they have ice water in the lobby. It was ok for one night.

The front desk is friendly and there is free shuttle bus . early morning check-in. There are fewer room facilities, all in all, suitable for temporary stay. Breakfast is not available, so I will not evaluate it.

Staff was very friendly and helpful. Very clean room and common areas. The only reason I gave a 4/5 on facilities is because I don't think we should have had to pay $25 to park in the hotel parking garage!

I was racially profiled at this hotel. I was accused of stealing. The clerk(white lady) said she saw me put a honey bun in my shirt! I had to expose myself in front of everyone to prove my innocence! The clerk just shrug her shoulders like oh well, it looked like you put something in your shirt! Then the lady refuses to check me out!!!!!! How humiliating and embarrassing! The distress is overwhelming!! Regardless of the comp nights given by the hotel manager, Chris, this issue is still unresolved! I have not been able to speak the the GM about this matter to date. The email I was given by the hotel manager for Beth Ables, have been undeliverable. I would not recommend staying at this hotel! I would not recommend this hotel!!!!! My stay was August 26-28, 2022. French Quarters Sheraton.

We crashed here the night before our flight back home. Area not bad and just a few miles from multiple food locations that felt safe. 5 minute drive to rental car drop off Very clean. Lots of breakfast options including hot food, pancake machine with toppings. I even liked that they had the little tubs of coffee cream in hazelnut and french vanilla. Comfortable sleep. I also like that the soaps/lotion/hair products are adhered to the wall and no more trail sizes. All Dove brand. Highly recommend this as a hotel to sleep at the night before a flight.

I stayed at this hotel 10-14 January 2022 for government business and I will never stay at this location, or another Courtyard by Marriott again. First of all, I booked my reservation myself because I was to tell the booking receptionist what group I was with. I called several times in November to book a room but was placed on hold for 15+ minutes each time never being able to complete the booking process. I ended up reserving a room using the Bonvoy app. The actual stay was decent besides the constant slamming of doors, the blinking light directly above the bed, and the confusing light switch setup. The room was clean and modern, but for a 4-day stay I did expect at least one visit from the cleaning staff, but that seemed a bit excessive. Throughout this time, and navigating around the government business I was attending, I attempted several times to confront the desk clerk about ensuring I receive the government rate as I was unable to do so over the phone prior to arriving. On the third night of my stay I received a confirmation via the Bonvoy app that I would receive the government rate. I also got verbal confirmation from the clerk working the night desk on 13 January when I asked if there would be any issue with me checking out at 3am the next day. Checked out of the hotel and was on my way to the airport when I received the electronic receipt in my email for $299/night. This is not the government rate. Upon returning to work the following Monday I called and was directed to speak with Jeanine about the issue. Even though she did assist me with reversing the tax charges, she was rude, unsympathetic, and disruptive as I tried to explain the issue. She did confirm that she was given a list of members who were to receive the government rate but that she took no further action because I did not call to confirm that my name was on the list or that I was indeed attending....if my name was on a list that was given to you, and I had an active reservation 2 months prior, why would this be a problem? Name on list...check. Reservation made by the same name....check. Not so fast! Because I was having difficulties communicating with Jeanine, I had a co-worker of mine who deals with hotel billeting speak to her and she claimed to him that I was extremely rude and degrading to her, which is an absolute lie. I never called her by anything but her name, never used profanity, and only raised my voice when she interrupted me so I could finish what I was saying. Still, no progress. Because of this trip being directed by government, it is not supposed to cost the military member a dime out of pocket. My leadership decided that if I could get a letter from the hotel stating they would not honor the government rate, the hotel cost may be covered. Wrong. After politely requesting such a letter from Jeanine 3 times, I was given what is basically Jeanine's excuse slapped on letterhead. 3 months after this whole ordeal I am now looking at being persona

I wasted a points redemption on this hotel. We booked it because it was near where our friend lived. Next time we will stay farther out. We were there for the 1st Mardi Gras weekend. During check-in, the front desk staff was distracted talking to each other about non-work-related stuff instead of engaging with the guests. (We observed this to be the norm every time we came and went) The drink coolers in the retail area only had a few diet drinks and water. When we asked when it would be refilled, the clerk told us, ”it's Mardi Gras season. We might get some more after that”. Yes, it's arguably the busiest tourist season for New Orleans, call your distributor or tell the manager to go to the grocery store. We booked a room with a king and a sleeper sofa. The sleeper didn't have any sheets, nor were there any that could be used to make the bed ourselves. The top sheet and blanket weren't even tucked in on the king bed. Based on other TA reviews, we brought our own towels. The coffee supplies had not been replenished. Breakfast was nothing special and not replenished until guests asked

I enjoy staying at this Hotel because of the location. A.J. at the desk goes out of his way to be helpful to customers. The breakfast are fine except I would prefer bacon to the sausage provided. The location is coinvent to my customers. This seems to be a safe location.