Hotel Rex Milano Reviews

Good morning. My experience at the Rex hotel was not positive, especially due to the inhumane trea**ent received upon departure, as I had undergone surgery the day before the IEO and was unable to stay an extra day in their hotel due to various personal needs and unavailability. of the room (not booked in advance because they postponed the date of the surgery by 1 day). We stayed in that hotel for 6 nights and spent quite a bit in relation to the type of hotel and what they offered... and we also "enjoyed" the agreement with the ieo! Upon arrival the room was not ready and we waited about 30 minutes to enter (check in time was 4pm, we arrived at 4.30pm but managed to get in at 5pm!), but for us this was not a serious problem and we waited patiently . However, I am telling you this background because it became a problem upon departure since I had asked for the courtesy of being able to stay in the room until at least 11.30 before heading to the station for departure. I was allowed to stay until 11am, telling me that it was already an exception to the rule as other clients would be arriving in the same conditions as me, so the fact that I had just had surgery and that I wasn't feeling very well couldn't in any way "favor me". ”. We then resigned ourselves and waited at the reception sitting on the sofas, me semi-lying down due to nausea and dizziness. While we were waiting for the right time to call the taxi, an Asian customer checks out and comes down from her room conveniently at 11.35am and is told nothing. Furthermore, there were no new customers ready to join. At this point I got angry because the lack of humanity is the most serious of sins! Having brought this to the attention of the operator at reception, he showed us the sheet with the "rules" of the hotel: rules that must be respected only at check out and not at check in when they let us in at 5pm. Rules that must be respected only for tourists and not for people who are unwell. This is the main lack (which disappointed me very much), to which I add that the gym hasn't been there for 2 years and instead they still talk about it in the emails they send during the booking phase, that the Wi-Fi doesn't work on the floors and every evening we called the reception to let us know but we were told that if we had problems in the room we could go downstairs to use the internet and for the same reason Netflix and Sky could not be seen and finally the distance from the airport is not 2.5km... but these become venial sins in the face of the insensitivity demonstrated!