Surfside Resort by to

Rented this room from Vrbo.. got a room on the second floor, the resort itself isn’t kept up well. Staff isn’t very friendly in the resort and the rooms are decent. Only two sets of washers and dryers on the lobby floor, when there are 17 floors. I’ve machine charges for ice and literally gives you a few ice cubes.. the best part about our trip was the beach and the beach chairs and umbrellas provided by the owners we were renting from. The beachside staff were really nice but that was the only good thing about this resort. The beach is absolutely beautiful, peaceful and clean.. Will definitely not be back to this resort and isn’t worth the $2800 we spent for one week..

(we stayed at one of the little villas around a pond near the "resort") room wasnt even cleaned when we got here. half the lights were burned out or didn't work, images on the site looked nothing like the room. pond was dirty and reeked the room, drippy sinks, the shower head was extremely gritty, paint peeling everywhere. chairs and couches were dirty and were covered by a sheet to hide it. weird brown-black substance in one of the bathtubs. possible mold in air conditioner and all over the balcony, some of the legs on the bed were replaced by brick. there were some untouched, clean parts of the room at least, our room was obviously the only one that wasn't maintained, we had to stay there because they didnt allow us to refund our money.

As far as location goes, it was great… directly on the beach; walking distance to lots of restaurants, shopping, grocery so we were able to park the truck for the week and close to rentals if you want to get a scooter or golf cart for the day. Day of arrival was told we’d get an email with check-in info. Arrived at 4:00 PM, still no email called the 1-800 number twice then finally got check-in information after 5:30. Was told there would be an info packet in the room for amenities, nothing in it except brochures and a map and only 2 of our 8 wrist bands that are needed for surfside’s gym, court, beach, pools, etc… then came the fiasco with beach chairs…. I just want to enjoy the beach!!! We kept getting moved from section of beach to different sections of beach being told the owners of our condo have chairs with the next group… called the 1-800 number again only to be told to come to the conference center to pick up my beach chair pass (that was also supposed to be left in the room). So I left my family on the beach to walk to the conference center to pick up a pass for beach chairs!!! Spent over 2-hrs dealing with this!!! Ridiculous… Unit was dirty, carpet stained and filthy, dresser drawers not useable because of sticky mess inside… beds were comfortable except the nasty green pull out sofa… also dirty and linens in there full of sand we found out on first night when we have been to beach yet… had to wash all the pull out sofa linens the night we arrived before they were even usable… Glad to spend time with family on a beautiful beach, most everyone we encountered were extremely nice but we won’t be staying at surfside again.