Hotels near Castille Park in Mission Viejo

The shared double room was good. The staff are generally friendly. I think the inside of the hotel is being cleaned cleanly.

I remember Ayres Hotel have one of the best breakfasts. It was disappointing as the number of items offered was 1/2 of what it was. Hotel didn't offer any water, but had to purchase it from a vending machine. Paid $3 but the machine was broken and the bottled water didn't get dispensed. The woman at the register said to call the number on the machine for a refund....

Due to the emergency evacuation from the wildfire, I booked it on Ctrip, and I was able to move in before 3 o'clock. During the epidemic, the room was cleaned and sealed, and when it was disinfected with alcohol, it felt that it was disinfected before cleaning, and it could smell on the remote control. There are Starbucks in the surrounding area, a mall not far away, and a supermarket. There is in&out on the opposite side of Highway 5. Obviously the surrounding area is a good area. Parking is free.

This was the second time we stayed here. Though we checked in late, the front desk staff was still very accommodating and friendly, the rooms were clean and smelled really fresh when we got inside. The TV remote was even wrapped for sanitation. We checked out after 3 days of stay, half way towards LA we find out that my sister left her phone at the room. We immediately called the hotel and spoke with their front desk. They safe kept my sisters phone and when we came back they hand it to us. We really appreciate there honesty. Kudos to all their staff! I highly recommend this hotel when in Lake forest or nearby areas. Enrique

I received amazing service from Genie and the other amazing person at the front desk. They both accommodated my needs and I got the room I requested no problem. I checked earlier than usual and my room was ready. To finish it off they gave my son a pack of gummies all in the first 5 minutes of being there. I will definitely be staying here again and recommending this hotel to everyone I know.

First evening’s dinner on site at The Loft. Creative, delicious menu. Our waiter Roger is not only a foodie, knowledgeable of every story behind every dish on the menu but he is also extremely attentive. We ate outdoors and although the patio had heaters it was still a bit chilly — but Roger I soared on bringing me an ultra soft blanket! Highly recommend the restaurant especially if you are fortunate enough to have Roger!

I am just a continuing customer. Still love the hotel and the rates that Trip.com offers all the time. Being able to earn coins for some money off on all future trips is pretty rad. Enjoyed my stay as it was going to be ONE night. I ended up staying here all week.

My Fiancee and I stayed 2 nights at the Ayres Laguna Woods 8/26-8/28 room 123. Housekeeping is frequently The floors were absolutely filthy! Unfortunately, we neglected to pack our slippers. I have attached photos of our feet 30 min after showering and walking around only inside the room. In addition, a photo of a washcloth with only a small amount of water dampening the cloth. The floors had obviously not been mopped in a very LONG TIME. In addition, the Mattress was broken down, the box springs squeeked loudly at the slightest movement. I must state that it was difficult for me to write this review as I have worked in the Hospitality and more specifically the Hotel/Resort industry for many years. Even more specifically I have worked within and lead the Rooms Divisions of multiple Hotel Brands and Regions. I always over look the small stuff as Housekeeping can be a thankless and under appreciated element of a Guests stay. I attempted to speak with a Manager upon our departure Sunday morning but was informed that no Manager was available for me to speak with. I typically don't write reviews, particularly negative one's but in this case I had to make an exception and can not in good faith recommend this Hotel.

Honestly I’m so confused about the rating that I should give to this hotel. First I’d like to give a big sour out to Marcus (one of the managers there) he helped us with the confusion that the front desk had regarding our complimentary breakfast. We really appreciate his help. The rooms could use a renovation the key were outdated, the screen o our window was broken. The bathroom was outdated as well the sink and bathtub faucets need to be changed. The staff need lots of training, the housekeeping team had to get their manager to communicate with us as they couldn’t speak English (they only spoke spanish) The front desk lady was talking to us while eating and she had lots of partially chewed food in her mouth while talking to us which wasn’t professional and it didn’t look pleasant at all. The person who worked at the front desk at night was so unfriendly and unprofessional when we called him at 1:30am for very loud noises that were coming from above and lasted for a good two hours till around 3:30am. Even when you go for the hot breakfast buffet, the staff who’s in charge for taking your orders and room numbers was aggressive in the beginning and took our orders while he was seated with his legs crossed, we felt like students standing infront of our teacher,,, although he came to us and told us that he knew he was rude and explained that he did that as people previously complained that they should’ve been told the price of the buffet before they ate as they didn’t want to pay. I think all the staff need to lots of training. Hopefully Adam the new manager does something about it, he listened to our concerns and said that he will look into it.

Checked in and asked for a late check out the following day due to late afternoon wedding and we were told they don't do late check outs ever. Entered room and found ants in bathroom along shower and on counter top also hole in wall under sink. Advised person at front desk and he said he would make a note and have it taken care of the following day because he was the only one there. I asked for a different room and he said they were booked. He looked in the room behind the front desk for ant spray so I use it but said there was none. I then told him something needed to be done and to call his manager to get it resolved. Went back to my room and explained this to my wife. At this point we were quite upset. We then decided to leave and get food and when we returned I again asked what was going to be done and was told nothing until the following day. We went back unto our room #211 and tried to relax. After about an hour we decided to go out for drinks and on the way out told the clerk we were very upset and something needed to be done to resolve this but we were leaving for a while and made it clear to stay out of our room until we returned and again he said he couldn't leave the front desk anyway because he was alone. We left and made it to the first traffic light and decided to turn around and go back get a refund and find a different place to stay. We were gone about 5-8 minutes in all. My wife stayed outside while I went in. When I went inside to the front desk nobody was there so I called out for help thinking he was in the room behind the desk but there was no answer. I then went to our second floor room and found the clerk at the door getting ready to enter. He was quite shocked and said he wasn't going to go in then I called him a liar and pointed out the fact he didn't even have any ant spray. He then said I told him he could go in. At this point I was enraged because we made it clear to stay out until we returned. I had even put a sugar packet on the door so I would know if it was opened. He then started walk away very fast and tell me to pack and leave without a refund. When I started to follow him he turned and stopped and we bumped into each other, then he asked I was going to hit him. I assured him I wouldn't . This was all recorded by their cameras. He then called the police and told them I assaulted him and to come evict us and locked himself in the front desk room. My wife in the lobby when the police arrived and he came out. He then changed his story and said it was a misunderstanding. We explained what happened to the police and ended up staying the night. When we returned home I was able to get a hold of the general manager and he refused to any thing about the situation and said the employee was only trying to help us. More lies.