Hotels near Hillcrest Plaza, Mobile

Upon arrival, the lobby with the fireplace makes a very warm and pleasant impression. The hotel room is very neat and very clean. Room is in pleasant, bright colors. Pictures complete the good first impression. Some things make a very high-quality impression, for example the faucet in the bathroom. I missed a USB plug, which is more and more often placed in lamps or next to the bed to charge the cell phone. The only, but big point of criticism was the breakfast. I looked for coffee cups in vain. I had to ask the staff twice until it was noticed that the disposable cups were used up. Coffee very good. The selection is not very large, comparably much less than in comparable hotels. The orange juice was very negative, probably a cheap product, also with an aftertaste. After it is now common, there are no hot, instead only ”warm” scrambled eggs. Only these were not even warm, in the spectrum between warm and cold rather cold to be counted and therefore hardly to be enjoyed. Since the breakfast can not be rated separately, I have to think about what my rating should be. Because certainly hotel guests without breakfast are well accommodated here.

The hotel was very comfortable, both in room and the lobby and dining areas. While it appeared to be busy, it was quiet on the floors and hallways. All of the staff are very welcoming and attentive. Breakfast each morning has a different selection to choose from. Whether one goes first thing or at the end of the serving session, the food is always hot and refilled frequently and coffee is on hand pretty much all day.

I typically don't leave bad reviews of hotels, but I was very disappointed by my stay at this Holiday Inn. The lobby and restaurant area were nice. However, the elevator and the hallways had a musty odor and were stuffy. Either they don't have air in the hallways or just don't turn it on. The carpet on all floors are stained and need to be cleaned. Both headboards in the room were discolored, appears to be bleach. Upon inspecting the sheets on one of the beds, the sheets were stained and one of the pillow cases. I had to request new sheets. The bathroom had ants and the vent was very dusty. I would have went to another hotel, but all hotels in the area were booked as I was there for a basketball tournament.

I stayed at the Resident Inn Marriott in Mobile Alabama.950 W I-65 Service Rd S.These are pictures from my Room218 Dec23-27,2023 Queen One bedroom Suite.My room looked nothing like the pictures shown online. It was very disappointing.I have several emails from contacting customer service all weekend about the condition of the room. I spoke with the lady at the front desk.She was very unbothered.There was no hot water, water damage on the ceilings, the appliance(stovetop)was broken with missing knobs.The carpet was stained.The dishwasher had the insulation or whatever it was coming out of the sides.The rooms were smelly and dingy.Just not Marriott quality at all.No housekeeping or cleaning done or available during the stay. You had to take your own trash out.The front desk lady told me when I checked in said that she would place a work order and someone would be by the next day. However, there was no truth to that at all, the next evening I went down to inquire, the guy at the front desk said there was no work order and he had no idea what I was talking about.They also slid a letter under our door at some point that said they let their staff off for the holidays.It would have been nice to know upon check in so we were told and we could have found somewhere else to stay. I have never stayed at a hotel where there was minimal to no staff. Terrible experience for a Christmas Holiday weekend. On a positive note and the only positive was the male staff (Marquise) that was very pleasant keeping breakfast stocked. The front desk staff was not concerned at all.When, I checked out,I mentioned the condition of the room and all the guy said was ”Im sorry”.There was nothing he could do because I booked through third party but I could call the General Manager which will be in by9.I spoke with her.She said to send her the pictures to her email and she would go take a look before she leaves for the day.She also said she left her phone at home and she would check the email that I sent with pics included and I did not hear anything else from her.Again, what was advertised online nice and clean is not what I ended up with in person. It was total opposite.The online advertising was very misleading.

Really like the room and service

We needed a place to stay as we traveled from the East coast to San Antonio, Texas. The hotel is right off of the highway and has a gas station nearby. Friendly staff helped us book the room over the phone as we drove, and they were very pleasant for check in. The double Queen room was spacious enough for our family of four, and we had plenty of room to set up our pack n play for the baby. Fridge kept our food and drinks cool. The hotel issues Dove products for shampoo, conditioner, etc. Good pressure in the shower. I melted into the bed….so comfy! We heard a train right before we went to bed, but we only heard it once. Would recommend.

I did not plan to stay at this hotel- I was on a long road trip, and due to unanticipated road work and traffic accidents along the way that caused significant driving delays, I was unable to make it to my destination that evening. I booked the room on the Marriott Bonvoy app. The desk clerk was not at the front desk when I arrived- he was in a room behind the desk. The hallway was dark and dingy- very poorly lit. The room was clean; however, I wanted to use the freezer in the room refrigerator and found what is shown in the attached photo. Other issues: lightbulb in the room was burnt out, and while shampoo and bar soap was in the room, there was no lotion. I went downstairs to ask for it- and again, the clerk had to be summoned to the desk. I had no issues whatsoever with noise. I was grateful that the hotel had a hot breakfast- the breakfast hostess was outgoing and welcoming, but so much so that she was almost intrusive. This hotel is located in a busy area off of I-65. If you want a less congestion, I suggest driving north a few miles to Saraland- there are newer hotels in a less urban setting. This hotel could be so much better with a thorough renovation and a few tweeks in customer service.