SureStay Plus by Best Western Mobile 1-65

The staff and the front desk are very respectful and helpful at times of needing anything they responded promptly and with a smile I will be staying with them again and I recommend it a good place to stay and rest breakfast and cleanliness.

Absolutely terrible! Checked in & given a room that was clearly NOT ready! Two beds & one bed NOT made up with pillows on the floor. Bath dirty, not cleaned. No towels in the bathroom. Soap left in the sink opened & packaging to the side. Breakfast was disgraceful! It didn’t exist. It was from 6-9am & at 8.30am there was only cereal! All the juice had gone, nothing replenished. Cooked food had all gone. Staff comment was that “everyone comes down between 6 & 7am & gets it!” There is no member of staff setting up, replenishing & cleaning up, it’s the front desk person doing everything. ONE member of staff at ALL times is crazy!

The room looked ok at first until the roaches came out tried to call front desk the phone doesn't work. My bathroom was dirty shower had a ring around it. I WILL NEVER STAY HERE AGAIN

Overall, the room was decent and somewhat comfortable, but the property was super filthy garbage everywhere smelled like smoke. Breakfast was absolutely horrible over half the time there was nothing even out there to eat for an extra $140 bucks. I would’ve stayed around the corner at the real best Western. This spin off is a joke.

Bed bugs in my bed!!!!! I’ve formally complained to **********, and provided them with pictures. The fact that the manager would not speak to us, after we left multiple messages made it even worse. All that happened was the housekeeping moved us to a new room. So I won’t be staying at this hotel ever again!

Room was clean as well as bathroom. Bed was super comfy but sounded like it was on stilts

I did not feel comfortable during my stay. When I entered the room, it did not appear properly cleaned and felt like it was assigned without being thoroughly prepared. The bed cover did not smell fresh and had visible stains, which was very concerning. Additionally, the latch on the door was stuck, and I had difficulty exiting the room, which made me feel unsafe. Overall, the cleanliness and condition of the room did not meet expectations.

Tommy smelled of smoke, moved , 2nd room was musty, 3rd room was ok but found someone’s dirty sock. Gym was dismal, treadmill, bike and exercise ball, that’s it. Breakfast was no existent, some bread, no juice machine, coffee and 2 half empty cereals. Some “hard boiled “ eggs that were literally raw, disgusting! Hallways smelled musty and carpet was in poor condition. Towels were well worn and only 3 were given. 1 tiny bottle of each shampoo & conditioner for 4 adults. Internet and tv weren’t working most of the night due to wind. Everything falling off the walls in the shower, afraid to touch it that it would break. Absolutely worst hotel we’ve ever stayed in. Women who checked us in tried to be helpful, man there in the morning was completely useless and rude.